Warranty Information - True UES900 Owner's Manual

CHAPTER 6: ADDITIONAL INFORMATION
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All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered Product purchaser and the
parts of the TRUE product (the "Product") listed below, under
normal use and service, shall be free of manufacturing defects in
workmanship and materials only for the period of time beginning
from the original date of purchase set forth below:
Frame*
Parts
Electrical
Touchscreen
Wear Items
Cosmetics
Labor
Parts
Cosmetics
Device Connectivity
Parts
Cosmetics
NOTE: Warranty valid for USA and Canada only.
NOTE: Failure to register this product will result in no servicing or
authorization of parts to be shipped.
NOTE: Buying after-market products from a 3rd party will result in
voided warranty.
NOTE: This product is intended for in-home use only. Do not use
this bike in a commercial or institutional setting. Doing so may
void the expressed warranty.
Frame
The frame is warranted for defects in material and workmanship
for as long as the original purchaser owns the Product. The frame
is warranted for labor and freight (for parts shipped from TRUE)
for one year from date of purchase. * This limited warranty on
structural frame does not include paint or coatings.
Parts
The bike electrical parts and wear items are warranted for defects
in material and workmanship for ten years with one year labor
warranty. The touchscreen console is warranted for defects and
materials and workmanship for seven years with one year labor
warranty. This limited warranty does not cover damage or
equipment failure resulting from or caused by improper
assembly/installation, failure to follow instructions and warnings
in owner's manual, accident, misuse, abuse, unauthorized
modification, or failure to provide reasonable and necessary
maintenance. *True Fitness shall not warrant the performance of
the heart rate system on its products, as the heart rate system
performance varies, based on user's physiology, age, method of
use and other factors. * This limited warranty shall not apply to
Software version upgrades.
truefitness.com / 800.426.6570 / 1.636.272.7100
Lifetime
10 Years
7 Years
10 Years
6 Months
1 Year
6 Months
90 Days Parts,
No Labor
Truefitness.com / 800.426.6570 / 636.272.7100
Residential Limited Warranty
ES900 Upright Bikes
Cosmetics
The bike cosmetic parts are warranted for defects in material and
workmanship for six months with labor warranty to match the parts
warranty period. This limited warranty does not cover damage or
equipment failure resulting from or caused by
improper assembly/ installation, failure to follow instructions and
warnings in owner's manual, accident, misuse, abuse, unauthorized
modification, or failure to provide reasonable and necessary
maintenance. This limited warranty will apply, but may not be limited to
paint/coatings, covers/caps, badges, overlays, pedal, pedal strap, and
seat cushions.
Device Connectivity
Device Connectivity elements; headphone jack and USB port are
warranted for defects in material and workmanship for 90 days with
no labor warranty.
Labor
Labor is covered for a period of one year from the date of purchase
unless otherwise expressed within this limited warranty as long as a
TRUE authorized service provider performs the service. Service that
requires
over 50 miles of travel may be subject to additional charges.
Reasonable and necessary maintenance guidelines
can be found in the owner's manual.
Claims Procedure
TRUE Limited Warranty service may be obtained by contacting the
authorized TRUE dealer from whom the Product was purchased. If the
dealer from whom the Product was purchased is no longer an
authorized TRUE dealer, then TRUE Limited Warranty service may be
obtained by contacting TRUE directly using the following information:
TRUE Fitness, Service Department
865 Hoff Rd.
St. Louis, MO.
63366
1-800-883-8783, (Hours of operation 8:30am - 5:00 pm CST)
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