Chapter 6: Additional Information; Troubleshooting - True UES900 Owner's Manual

CHAPTER 6: ADDITIONAL INFORMATION

TROUBLESHOOTING GUIDE:
This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.truefitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-
883-8783 for assistance with troubleshooting and diagnostics.
Malfunction Possible Cause
Power cord not fully seated in
socket
No power at wall outlet
No Power
Optional ERP board damaged
Battery is discharged
Motor control board damaged
Damaged power cord
Power cord not fully seated in
socket
Insufficient power
Unit resets or
Error code is displayed on
pauses randomly
console
Speed sensor out of alignment
Pinched or loose main
communication cable
Resistance
hesitates or slips Loose belt tension
when pedaling
Uneven floor
Loose hardware
Rubbing or
knocking sound Loose Pedal
from unit when in
Bearings may be damaged
operation
Brake assembly may be damaged
Drive belt may be misaligned
Transmitter belt contacts are not
making good contact with the
skin
Heart rate is Contacts on the transmitter belt
are not moist
displaying
erratically or not
Transmitter belt is not within 3
displaying feet (1 meter) of the heart rate
receiver
Transmitter belt is not the correct
frequency or is encoded
Corrective Action
Inspect power connection at the unit and outlet
Use a voltmeter to verify power at wall outlet
Contact True Fitness Customer Service Department
Charge the battery overnight with optional power supply
Contact True Fitness Customer Service Department
Replace power cord
Inspect power connection at the unit and outlet
Verify output voltage from 20A outlet with a voltmeter
Contact True Fitness Customer Service Department
Contact True Fitness Customer Service Department
Contact True Fitness Customer Service Department
Contact True Fitness Customer Service Department
Adjust equipment with leveling feet.
See Chapter 5: inspections
See Chapter 5: inspections
Contact True Fitness Customer Service Department
Contact True Fitness Customer Service Department
Contact True Fitness Customer Service Department
Readjust the transmitter belt so that it is in full contact with
the skin
Moisten the contacts on the transmitter belt
Adjust your position on the belt so that you are within 3 foot
(1 meter) of the console
Polar equip or compatible receiver use 4.8kHz un-encoded
receiver
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