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Issue
Battery not
present/no battery
power
Closed polls too
soon (Early Voting)
Closed polls too
soon (Election Day)
Device has
incorrect polling
place/precinct
Device is hot or
smells hot
Device screen is
dark
Device turns off/
loses power (was
on previously)
Resolution Steps (try each
step in order, until the
problem is resolved)
1
Check battery
(p
2
Restart device
(p
3
Replace battery
4
If no AC power, contact Election
Office and replace device*
1
If dictated by local procedures,
22) and reopen
restart device
(p
polls.
1
Verify polls are closed
2
Contact Election Office and replace
device*
1
Verify polling place from any device
report
2
Contact Election Office and replace
device*
see Battery issues
see Device will not turn on
1
Check power supply
2
Check battery
(p
3
Restart device
(p
4
Contact Election Office and replace
device*
19)
22)
16)
(p
19)
22)
9
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