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a systematic approach
to troubleshooting
□ Remain calm
□ Identify the issue or
symptoms as reported
□ Gather further information
□ Think broadly
□ Do not jump to conclusions
□ Ask questions
□ Establish a theory to explain
the source of the problem
□ Research resolution steps
based on your theory
□ Use available documentation to
identify the resolution steps
□ Attempt resolution
□ Check for success
□ Repeat
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