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troubleshooting issue directory
Issue
Access code does
not work (Touch
Writer)
Access code
was printed but
not used (Touch
Writer)
Access controller
does not work
Ballot incorrect
(wrong ballot
issued)
Ballot printer does
not work (Touch
Writer)
Resolution Steps (try each
step in order, until the
problem is resolved)
1
Confirm access code was entered
correctly
2
Disable the access code (and
confirm access code was not used)
27)
3
Issue a new access code, if
applicable
1
Disable the access code (if desired)
27)
(p
1
Verify device settings
2
Restart device
(p
3
Contact Election Office and replace
device*
see Spoiling Ballots (Touch Writer)
1
Verify printer cable is plugged in
to printer and Touch Writer; verify
printer has AC power
2
Restart device
(p
3
Replace ballot printer and restart
device
(p
22)
(p
24)
(p
22)
22)
7
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