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Issue
Scanner problems
Thermal printer
does not work
Thermal printer
has entered
diagnostics mode
Resolution Steps (try each
step in order, until the
problem is resolved)
see:
•
Ballot stuck in scanner (ballot
has been cast)
•
Ballot stuck in scanner (ballot
has not been cast)
•
Ballot will not scan
1
Check/make note of any device
message(s)
2
Load/reload thermal paper
30)
3
Restart device
(p
4
Contact Election Office and replace
device*
Note: if printer is printing a long
string of numbers, see Thermal
printer has entered diagnostic
mode.
If the user inadvertently holds down the
printer feed button while powering up,
the printer will enter diagnostics mode
and the printer cannot be used normally.
If printing is attempted while in diagnos-
tics mode, a long string of numbers will
p 32
print. See
for an example of this
report.
1
To reset the printer to normal
operations mode, restart the device
(p
22)
(p
22)
13
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