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10
Issue
Device will not turn
on
Error codes/
messages
Forgot to
print reports
before closing/
suspending polls
and powering off
Headphones do
not work/no sound
troubleshooting
issue directory
Resolution Steps (try each
step in order, until the
problem is resolved)
1
Check tablet connection/docking
18)
(p
2
Check power supply
3
Check battery
4
If power on report is available,
verify firmware version
5
Restart device
6
Contact Election Office and replace
device*
1
Check/note device message(s)
2
Restart device
3
Confirm device message(s)
4
Contact Election Office and replace
device*
see Printing reports after powering
down
1
Check headphones
2
Verify device settings
3
Restart device
4
Contact Election Office and replace
device*
(p
16)
19)
(p
(p
21)
22)
(p
(p
22)
23)
(p
(p
24)
22)
(p
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