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Issue
Language chosen
incorrectly
No AC power (AC
power indicator
on device screen is
red/crossed out)
No battery power
(Battery power
indicator on device
screen is red/
crossed out)
No thermal printer
paper/replacing
thermal printer
paper
No vDrive Found
Overheating device
Password does not
work
Polling place
(incorrect on
device)
Resolution Steps (try each
step in order, until the
problem is resolved)
see Wrong language selected -
Touch Writer
1
Check power supply
2
Restart device
(p
3
Contact Election Office and replace
device*
see Battery issues
1
Load thermal printer paper
30)
see Error Codes/Messages
see Battery issues
1
Confirm correct password and
re-enter
2
Call election office
3
Retry with correct password
see Device has incorrect polling
place/precinct
(p
16)
22)
(p
11
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