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Hart InterCivic VERITY Troubleshooting Field Manual page 14

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14
Issue
vDrive error
message (Invalid
vDrive, corrupt
vDrive)
vDrive lost/missing
Wrong ballot/
ballot style/
precinct - Touch
Writer (ballot not
yet printed)
Wrong language
selected - Touch
Writer (ballot not
yet printed)
troubleshooting
issue directory
Resolution Steps (try each
step in order, until the
problem is resolved)
see Error codes/messages
1
Contact election office and replace
device*
see also appendix C: creating a
recovery vDrive for voting devices
(page
see Spoiling Ballots (Touch Writer)
1
Select the language button in the
top left of the Touch Writer screen.
2
Choose the correct language.
14).

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