Troubleshooting > The product does not operate or play back
The product does not operate or play back
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The earphones are still charging.
You cannot use this product while they are charging. Use the earphones after charging is finished.
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There is not enough battery power.
Charge the earphones.
"Charging the earphones" (p.9)
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"Charging the charging Case" (p.10)
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The product is temporarily not functioning in a stable way.
Reset the earphone.
"Resetting and initializing the product" (p.40)
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