HP EliteBook 840 G9 Maintenance And Service Manual
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HP EliteBook 840 G9 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP EliteBook 840 G9

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under of the HP End User License Agreement (EULA). If Not all features are available in all license. Chrome and Google are trademarks you do not accept these license terms, your sole editions or versions of Windows.

  • Page 3: Table Of Contents

    Table of contents 1  Product description ....................................1 2  Components ........................................6 Locating hardware ....................................6 Locating software ....................................6 Right .........................................6 Left ...........................................7 Display ........................................8 Low blue light mode (select products only)..........................8 Keyboard area...................................... 10 Touchpad ..................................... 10 Touchpad settings................................10 Adjusting touchpad settings........................... 10 Turning on the touchpad............................
  • Page 4 Grounding the work area ................................39 Recommended materials and equipment ..........................39 Cleaning your computer..................................40 Enabling HP Easy Clean (select products only) ........................40 Removing dirt and debris from your computer........................40 Cleaning your computer with a disinfectant .......................... 41 Caring for wood veneer (select products only) ........................
  • Page 5 Backing up information and creating recovery media ........................95 Using Windows tools for backing up............................95 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ........95 Restoring and recovering your system............................96 Creating a system restore ................................ 96 Restoring and recovery methods ............................
  • Page 6 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ........102 Customizing Remote HP PC Hardware Diagnostics UEFI settings ...................102 10  Specifications .......................................104 Computer specifications...................................104 35.6 cm (14.0 in) display specifications ............................105 Solid-state drive specifications ...............................105 Solid-state drive specifications (SATA-3)............................106 11  Statement of memory volatility................................107...

  • Page 7: 1  Product Description

    Category Description Product Name HP EliteBook 840 14 inch G9 Notebook PC Processors Intel™ Core® i7-1280P 1.8 GHz (turbo up to 4.8 GHz) processor (14 cores, 24 MB Intel Smart Cache, 28 W) Intel Core i7-1270P 1.6 GHz (turbo up to 4.8 GHz) processor (12 cores, 18 MB Intel Smart Cache, 28 W) Intel Core i7-1265U 1.8 GHz (turbo up to 4.8 GHz) processor (10 cores, 12 MB Intel Smart Cache, 15 W)
  • Page 8 720p by 30 frames per second Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression HP Wide Vision HD Camera: 5 MP, indicator LED, USB 2.0, HD, Time-of-Flight (ToF), near field-of-view (NFOV), fixed, infrared (IR), integrated camera Audio and video...
  • Page 9 USB SuperSpeed 5 Gbps port with HP Sleep and Charge ● USB Type-C® power connector and SuperSpeed port with HP Sleep and Charge and DisplayPort output ● USB Type-C power connector and Thunderbolt™ port with HP Sleep and Charge and DisplayPort output ●...
  • Page 10 Category Description Power requirements Battery 3 cell, 38 Whr, polymer, HP Long Life HP Fast Charge Technology Smart AC adapter: 65 W, non-Power Factor Correction (nPFC), standard USB Type-C® straight barrel, 1.8m (6.0 ft) 65 W, nPFC, slim USB Type-C straight barrel, 1.8m (6.0 ft) 45 W, nPFC, standard USB Type-C straight barrel, 1.8m (6.0 ft)
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Operating system Windows® 10 Enterprise 64 Windows 10 Enterprise 64 LTSC 2109 (21H2) Windows 10 Pro 64 SAC 2009 (20H2) Windows 10 Pro 64 SAC 2104 (21H1) Windows 11 Home 64 Windows 11 Home 64 Advanced Windows 11 Home 64 Advanced Single Language Windows 11 Home 64 Chinese Market CPPP...

  • Page 12: 2  Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. Select the Search icon (select products only) in the taskbar, type device manager in the search box, and ▲...

  • Page 13: Left

    Environmental Notices. To access this guide: Select the Search icon (select products only) in the taskbar, ▲ type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description USB SuperSpeed 5 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge charges small devices (such as a smartphone), even when the computer is off.
  • Page 15 The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 16: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ▲...

  • Page 17: Lights

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ▲...

  • Page 18: Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light On: Microphone is off.
  • Page 19 Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button When the computer is off, press the button briefly to turn on ● the computer. When the computer is on, press the button briefly to initiate ● Sleep.

  • Page 20: Special Keys

    Table 2-6 Button and fingerprint reader and their descriptions (continued) Component Description Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. Touch your finger to the fingerprint reader. ▲ IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power button When the computer is off, press the button briefly to turn on ● the computer. When the computer is on, press the button briefly to initiate ● Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 22: Rear

    Table 2-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 23 Table 2-10 Service label components and their descriptions (continued) Component Product ID HP product name Table 2-11 Service label components and their descriptions Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components and their descriptions...

  • Page 24: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard backlit and spill-resistant with privacy filter (includes backlight cable and keyboard cable): For use in Belgium N09059-A41...
  • Page 26 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in France N09059-051 For use in French Canada N09059-DB1 For use in Germany N09059-041 For use in Greece N09059-151 For use in Hungary N09059-211 For use in Iceland N09059-DD1...
  • Page 27 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Bulgaria N09058-261 For use in the Czech Republic and Slovakia N09058-FL1 For use in Denmark N09058-081 For use in Denmark, Finland, and Norway N09058-DH1 For use in France N09058-051...
  • Page 28 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the United States N09058-001 Top cover/keyboard spill-resistant without privacy filter (includes keyboard cable): For use in Belgium N09057-A41 For use in Brazil N09057-201 For use in Bulgaria N09057-261...
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Turkey N09057-141 For use in Turkey-F N09057-541 For use in Ukraine N09057-BD1 For use in the United Kingdom N09057-031 For use in the United States N09057-001 (3a) Card reader...
  • Page 30 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core i7-1270P 1.6 GHz (turbo up to 4.8 GHz) processor (12 cores, 18 MB Intel N09053-001 Smart Cache, 28 W), OSR, and a non-Windows operating system Equipped with an Intel Core i7-1270P 1.6 GHz (turbo up to 4.8 GHz) processor (12 cores, 18 MB Intel N09052-601 Smart Cache, 28 W), and the Windows 11 operating system...
  • Page 31 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core i5-1235U 1.3 GHz (turbo up to 4.4 GHz) processor (10 cores, 12 MB Intel N09043-001 Smart Cache, 15 W), and a non-Windows operating system (9b - I/O brackets: Included in the Bracket Kit, spare part number N09030-001.

  • Page 32: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (17) Audio jack (includes cable) N11993-001 (18) Battery (includes cable): 3 cell, 51 Whr, 4.68 Ahr, LI M73466-005 3 cell, 38 Whr, 3.53 Ahr, LI M73468-005 (19) Bottom cover:...
  • Page 33 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel: For use on display assemblies equipped with infrared N09021-001 For use on display assemblies equipped with infrared and ACS N09024-001 For use on display assemblies equipped with a microphone N09023-001 For use on display assemblies equipped with RGB N09022-001...

  • Page 34: Mass Storage Devices

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number 35.6 cm (14.0 in), LCD, WUXGA (1920 × 1200), antiglare, UWVA, WLED + LBL, eDP 1.4 + PSR2, non-TOP N99948-005 bent display panel; typical brightness: 400 nits 35.6 cm (14.0 in), LCD, WUXGA (1920 ×...

  • Page 35: Cables

    Table 3-3 Mass storage device descriptions and part numbers Component Spare part number 2 TB, M.2 2280, PCIe-4×4, ZTurbo solid-state drive with TLC M52027-001 1 TB, 2280, PCIe-4×4, NVMe solid-state drive with TLC M16560-001 512 GB, 2280, PCIe-4×4, NVMe solid-state drive with TLC M17436-001 512 GB, M.2 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC L89745-001...
  • Page 36 Component Spare part number AC adapter: 280 W AC adapter (PFC, slim, 3P 7.4 mm) M52952-001 120 W HP Smart Adapter (PFC, slim, 7.4 mm) L89695-001 and L57117-001 120 W HP Smart Adapter (PFC, RC, 4.5 mm) M95377-001 65 W AC adapter (nPFC, slim, USB Type-C, straight, 1.8 m [6.0 ft]) L04650-850 65 W AC adapter (nPFC, USB Type-C, RC, 1.8 m [6.0 ft])
  • Page 37 Cable: USB Type-C male–to–USB Type-C male cable (1.0 m [3.0 ft]) L65253-001 HP Thunderbolt 4 120 W cable (0.8m [2.7 ft]) M88058-001 HP Thunderbolt 4 280 W cable (0.8m [2.7 ft]) M88059-001 HP USB Type-C–to–DisplayPort adapter...
  • Page 38 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP USB Type-C–to–RJ-45 adapter M95985-001 Dock: HP 280 W G4 Thunderbolt dock with combination cable M97106-001 HP 120 W G4 Thunderbolt dock with cable M97105-001 Cable Kit for HP 120 W G4 Thunderbolt dock L15812-002...
  • Page 39 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Japan 653326-005 For use in North America 121565-023 For use in the People's Republic of China 286496-024 For use in South Africa 187487-012 For use in South Korea 231216-015 For use in Switzerland 150304-015...
  • Page 40 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Italy L30813-001 For use in Japan L22330-001 For use in North America L22319-001 For use in the People's Republic of China L21930-001 For use in South Africa L22325-001 For use in South Korea L22328-001...
  • Page 41 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in India L19363-002 For use in Israel L19362-002 For use in Italy L19364-002 For use in Japan L19365-002 For use in North America L19367-002 For use in the People's Republic of China L19368-002 For use in South Africa L19369-002...

  • Page 42: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 43: Drive Handling

    Drive handling Note the following guidelines when handling drives. IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Preventing Electrostatic Damage To Equipment

    Static electricity increases as humidity decreases. ● Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 45: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 46: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 47: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 48: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Chapter 4  Removal and replacement procedures preliminary requirements...
  • Page 49 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 50 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4  Removal and replacement procedures preliminary requirements...

  • Page 51: 5  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as xx screws when you service the parts described in this chapter.
  • Page 52 Table 5-1 Bottom cover description and part numbers (continued) Description Spare part number For use on computer models not equipped with WWAN capability N09026-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 45).

  • Page 53: Battery

    Thoroughly clean the thermal material from the surfaces of the WWAN module and the bottom cover each time the bottom cover is removed. Replacement thermal material is included with the bottom cover spare part kit. The following illustration shows the replacement thermal material locations. A thermal pad is used on the WWAN module (1) and on the bottom cover area (2) that services it.

  • Page 54: Wwan Module

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 55 or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 45).

  • Page 56: Wlan Module

    If the WWAN module antenna is not connected to the terminal on the WWAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-4 WLAN module descriptions and part numbers Description...

  • Page 57: Speakers

    Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). If the WLAN module antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 58: Memory Modules

    Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 45). Remove the bottom cover (see Bottom cover on page 45). Disconnect the battery cable from the system board (see Battery on page 47).
  • Page 59 Remove the bottom cover (see Bottom cover on page 45). Disconnect the battery cable from the system board (see Battery on page 47). If you are replacing a memory module, remove the existing memory module: Remove the memory module shield. The memory shield is included in the Bracket Kit, spare part number N09030-001.

  • Page 60: Solid-State Drive

    To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2).
  • Page 61 Remove the bottom cover (see Bottom cover on page 45). Disconnect the battery cable from the system board (see Battery on page 47). Remove the solid-state drive: Remove the solid-state drive shield. The solid-state drive shield is included in the Bracket Kit, spare part number N09030-001. Thoroughly clean the thermal material from the surfaces of the solid-state drive shield and the solid-state drive shield each time the solid-state drive shield is removed.

  • Page 62: Audio Jack

    Pull the drive (2) away from the socket to remove it (2). To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Audio jack To remove the audio jack, use this procedure and illustration. Table 5-8 Audio jack description and part number Description...

  • Page 63: Connector Board Cable

    Remove the audio jack (3) from the computer. Reverse this procedure to install the audio jack. Connector board cable To remove the connector board cable, use this procedure and illustration. NOTE: The connector board cable is included in the Cable Kit, spare part number N09040-001. Before removing the connector board cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 64: Connector Board

    Remove the connector board cable from the computer (3). Reverse this procedure to install the connector board cable. Connector board To remove the connector board, use this procedure and illustration. Table 5-9 Connector board description and part number Description Spare part number Connector board (includes USB port and SIM card slot) N09042-001 NOTE:...

  • Page 65: Fan

    Remove the SIM card card blank insert (1) from the SIM card card slot. Remove the connector board (2) from the computer. Reverse this procedure to install the connector board. To remove the fan, use this procedure and illustration. Table 5-10 Fan description and part numbers Description Spare part number...

  • Page 66: Display Assembly

    Disconnect the fan cable (1) from the system board. Release the webcam cable and WWAN module antenna cables from the retention clips (2) that are built into the fan. Loosen the three Phillips captive screws (3) that secure the fan to the computer. Remove the fan (4) from the computer.
  • Page 67 Release the webcam cable and WWAN module antenna cables from the retention clips (3) that are built into the fan. Disconnect the display panel cable (1) from the system board. Carefully disconnect the WLAN module antenna cables from the WLAN module (2). NOTE: Computer models have either one or two WLAN module antennas.
  • Page 68 Remove the six Phillips M2.5 × 4.9 screws that secure the display assembly to the computer. Swing the display hinges (1) up and back as far as they will go. Open the display assembly (2) as far as it will open. Separate the computer (3) from the display assembly.
  • Page 69 N09021-001: For use on display assemblies equipped with infrared ● N09024-001: For use on display assemblies equipped with infrared and ACS ● N09023-001: For use on display assemblies equipped with a microphone ● N09022-001: For use on display assemblies equipped with RGB ●...
  • Page 70 turning the tweezers, wrap the tape around the tweezers as you continue to pull the tape out (3) from behind the display panel. You must pull the tape multiple times before it is completely removed. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display back cover.
  • Page 71 Disconnect the display panel cable (4) from the display panel. Remove the display panel. The display panel is available using the following spare part numbers: N99947-005: 35.6 cm (14.0 in), LCD, WUXGA (1920 × 1200), antiglare, UWVA, LED, TOP bent ●...
  • Page 72 If you need to remove the display panel cable: Remove the display bezel. Remove the display panel. Remove the hinge cover. Release the display panel cable from the retention clips (1) that are built into the left hinge area. Remove the display panel cable (2). The display panel cable is included in the Display Cable Kit, spare part number N09041-001.
  • Page 73 Remove the display panel. Remove the hinge cover. Remove the six Phillips M2.5 × 10.5 screws (1) that secure the hinges to the display back cover. Remove the hinges (2). The hinges are available using spare part number N09028-001. If you need to remove the display transfer board cable: Remove the display bezel.
  • Page 74 If you need to remove the display transfer board: Remove the display bezel. Remove the display panel. Remove the hinge cover. Remove the right hinge. Release the ZIF connector (1) to which the display transfer board cable is connected, and then disconnect the display transfer board cable from the display transfer board.
  • Page 75 Detach the display transfer board (4) from the display back cover. (The display transfer board is attached to the display back cover with double-sided adhesive.) Remove the display transfer board. The display transfer board is available using the following spare part numbers: N08540-001: For use on computer models equipped with a display assembly with ACS ●...
  • Page 76 Remove the webcam module cable. ▲ The webcam module cable is included in the Display Cable Kit, spare part number N09041-001. If you need to remove the webcam module: Remove the display bezel. Remove the display panel. Remove the webcam module cable. Detach the webcam module from the display back cover.
  • Page 77 Remove the display bezel. Remove the display panel. Release the ZIF connector (1) to which the microphone module cable is connected, and then disconnect the microphone module cable from the display transfer board. Release the ZIF connector (2) to which the microphone module cable is connected, and then disconnect the microphone module cable from the microphone module.

  • Page 78: System Board

    Detach the microphone module from the display back cover. (The microphone module is attached to the display back cover with double-sided adhesive.) Remove the microphone module. The microphone module is available using spare part number N15440-001. Reverse this procedure to reassemble and replace the display assembly. System board To remove the system board, use these procedures and illustrations.
  • Page 79 Table 5-11 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core i7-1270P 1.6 GHz (turbo up to 4.8 GHz) processor (12 cores, 18 MB Intel Smart Cache, 28 N09052-001 W), and a non-Windows operating system Equipped with an Intel Core i7-1265U 1.8 GHz (turbo up to 4.8 GHz) processor (10 cores, 12 MB Intel Smart Cache, 15 N09054-601 W), OSR, and the Windows 11 operating system...
  • Page 80 Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 45). Remove the bottom cover (see Bottom cover on page 45). Remove the battery (see Battery on page 47). Remove the fan (see Fan on page 59).
  • Page 81 Backlight ZIF cable (12) ● NFC module ZIF cable (13) ● RTC battery cable (14) ● Fingerprint reader ZIF cable (15) ● Remove the following screws that secure the system board and I/O bracket to the computer: Two Phillips M2.0 × 2.5 broad head screws (1) ●...

  • Page 82: Heat Sink

    Lift the left side of the system board (1) until it rests at an angle. Slide the system board (2) up and to the left at an angle to remove it. Reverse this procedure to install the system board. Heat sink To remove the heat sink, use these procedures and illustrations.

  • Page 83: Fingerprint Reader

    Remove the heat sink from the system board (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
  • Page 84 Table 5-13 Fingerprint reader description and part number Description Spare part number Fingerprint reader N08532-001 NOTE: The fingerprint reader spare part kit does not include the fingerprint reader bracket or fingerprint reader cable. The fingerprint reader bracket is included in the Bracket Kit, spare part number N09030-001. The fingerprint reader cable is included in the Cable Kit, spare part number N09040-001.

  • Page 85: Fingerprint Reader Cable

    Fingerprint reader cable To remove the fingerprint reader cable, use this procedure and illustration. NOTE: The fingerprint reader cable is included in the Cable Kit, spare part number N09040-001. Before removing the fingerprint reader cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 45).

  • Page 86: Nfc Module Cable

    Detach the RTC battery (2) from the top cover/keyboard. (The RTC battery is attached to the top cover/ keyboard with double-sided adhesive.) Remove the RTC battery. Reverse this procedure to install the RTC battery. NFC module cable To remove the NFC module cable, use this procedure and illustration. NOTE: The NFC module cable is included in the Cable Kit, spare part number N09040-001.

  • Page 87: Nfc Module

    Detach the NFC module cable (3) from the top cover/keyboard. (The NFC module cable is attached to the top cover/keyboard with double-sided adhesive.) Remove the NFC module cable. Reverse this procedure to install the NFC module cable. NFC module To remove the NFC module, use this procedure and illustration. NOTE: The NFC module spare part kit includes xxxxxx.

  • Page 88: Touchpad Cable

    Detach the NFC module (2) from the top cover/keyboard. (The NFC module is attached to the top cover/ keyboard with double-sided adhesive.) Remove the NFC module. Reverse this procedure to install the NFC module. Touchpad cable To remove the touchpad cable, use this procedure and illustration. NOTE: The touchpad cable is included in the Cable Kit, spare part number N09040-001.

  • Page 89: Touchpad

    Detach the touchpad cable (3) from the top cover/keyboard. (The touchpad cable is attached to the top cover/keyboard with double-sided adhesive.) Reverse this procedure to install the touchpad cable. Touchpad To remove the touchpad, use this procedure and illustration. NOTE: The touchpad spare part kit includes touchpad.

  • Page 90: Card Reader Cable

    Detach the NFC module cable (2) from the top cover/keyboard. (The NFC module cable is attached to the top cover/keyboard with double-sided adhesive.) Detach the backlight cable (3) from the touchpad. (The backlight cable is attached to the touchpad with double-sided adhesive.) Remove the seven Phillips PM1.5 ×...

  • Page 91: Card Reader

    Remove the card reader cable (3) from the computer (3). Reverse this procedure to install the card reader cable. Card reader To remove the card reader, use this procedure and illustration. Table 5-17 Card reader description and part number Description Spare part number Card reader N02323-001...

  • Page 92: Keyboard With Top Cover

    Remove the card reader (2) from the computer.[cad edit-card reader cable should be removed] Reverse this procedure to install the card reader. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards.
  • Page 93 Table 5-19 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Hungary -211 Romania -271 Ukraine -BD1 Iceland -DD1 Russia...

  • Page 94: 6  Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 95: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 96: Installing A Bios Update

    Installing a BIOS update BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps. Type file in the taskbar search box, and then select File Explorer. Select your hard drive designation.

  • Page 97: 7  Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 98: Restoring Factory Settings In Computer Setup

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 99: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 100: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 101: 8  Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type of ▲...

  • Page 102: Restoring And Recovering Your System

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 103: Changing The Computer Boot Order

    HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 104: 9  Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 105: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 106: Downloading The Hp Pc Hardware Diagnostics Windows From The Microsoft Store

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 101. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 107: Starting Hp Pc Hardware Diagnostics Uefi

    Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code ▲ that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions.

  • Page 108: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
  • Page 109 ● mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 110: 10  Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 111: 35.6 Cm (14.0 In) Display Specifications

    Table 10-1 Computer specifications (continued) Metric U.S. NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 35.6 cm (14.0 in) display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric...

  • Page 112: Solid-State Drive Specifications (Sata-3)

    Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs Total logical sectors 468,883,296 1,000,215,216 1,500,336,388 Operating temperature 0°C to 70°C (32°F to 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity.

  • Page 113: 11  Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 114 During the reboot, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs , and then select Asset Tracking Number.

  • Page 115: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical System managed solely by the Controller.
  • Page 116 A utility must be Computer Setup (BIOS) or used for writing a custom utility. data to this memory and is available on the HP website; go http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 MB or 7...

  • Page 117: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 118 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 119: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 120: 12  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 121 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 122 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SVT/SJT or equivalent, No.

  • Page 123: 13  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 124: Index

    42 removal 63 downloading an update 89, 90, disinfecting 41 spare part numbers 26, 65 92, 93 HP Easy Clean 40 display panel cable starting the Setup Utility 88 removing dirt and debris 40 illustrated 26 updating 88, 92...
  • Page 125 9 numbers 32 removal 65 caps lock 12 spare part number 26, 65 fn lock 12 HP PC Hardware Diagnostics UEFI microphone mute 12 downloading 101 num lk 12 electrostatic discharge (ESD) 36, 37 failure ID code 100 power 12...
  • Page 126 USB flash drive 96 Plastics Kit, spare part number 32 computer 104 recovery media 95 pointing device, product display 104, 105 creating using HP Cloud Recovery description 3 hard drive 104 Download Tool 95 ports solid-state drive 105, 106 creating using Windows tools 95...
  • Page 127 USB SuperSpeed 5 Gbps port, identifying 7 USB SuperSpeed port with HP Sleep and Charge, identifying 8 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 8 vents, identifying 16 video, product description 2 webcam module...

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