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HP EliteBook 840r G4 Maintenance And Service Manual

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HP EliteBook 840r G4 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP EliteBook 840r G4

  • Page 1 HP EliteBook 840r G4 Notebook PC Maintenance and Service Guide...
  • Page 2 HP End User License Not all features are available in all editions of HP Inc. under license. Intel and Core are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................7 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Buttons, speakers, and fingerprint reader ..................11 Special keys ............................12 Action keys ............................
  • Page 8 Speaker assembly ..........................64 Display assembly ..........................65 Top cover ............................69 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 70 Using Computer Setup ............................70 Starting Computer Setup ........................70 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ......70 Navigating and selecting in Computer Setup ...................
  • Page 9 Using HP PC Hardware Diagnostics UEFI ......................75 Starting HP PC Hardware Diagnostics UEFI ..................76 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........76 Downloading the latest HP PC Hardware Diagnostics UEFI version ......76 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 10 Requirements for specific countries and regions ....................89 12 Statement of memory volatility ........................91 Nonvolatile memory usage ..........................93 Questions and answers ............................95 Using HP Sure Start (select models only) ......................96 13 Recycling ..............................97 Index ................................98...

  • Page 11: Product Description

    Up to three independent displays supported with HP Docking Station ● HP Docking Station - maximum resolution = 2K @60Hz (DisplayPort 1) and 2.5K @60Hz (DisplayPort 2) ● HP Thunderbolt Dock G2- maximum resolution = 4K @30Hz (DisplayPort1) and 4K @30Hz (DisplayPort...
  • Page 12 Intel 1219-LM 10/100/1000 Ethernet (vPro) Intel 1219–V 10/100/1000 Ethernet (non-vPro) *The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C Dock, HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock.
  • Page 13 USB 3.1 Gen 1 charging port USB 3.1 Gen 1 port USB Type-C Alt Mode and Power Input DisplayPort RJ-45/Ethernet Docking connector Audio-out (headphone)/audio-in (microphone) combo jack AC port Keyboard/pointing Keyboard: devices HP Dura Keys, dual point, backlit, spill resistant with drain...
  • Page 14 Security lock Fingerprint reader Supports Trusted Platform Module (TPM) 2.0 (Infineon, soldered down) Integrated Smart Card reader (active) Preboot authentication (password, smart card) Hardware enforced firmware protection: HP Hardware Root of Trust + Sure Start Gen4 Operating system Preinstalled: ● Windows ®...
  • Page 15 Category Description ● Windows 10 DRUSB ● Windows 10 Professional 64 OSDVD ● Windows 10 Professional 64 OSUSB Certified Microsoft WHQL Web-only support ● Windows 10 Enterprise 64 ● Windows 10 Pro 64 CBB 1703 ● Windows 10 Enterprise 64 LTSB 1607 Serviceability End user replaceable parts: AC adapter...

  • Page 16: Components

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – ▲ Select the Start button, select HP, and then select HP Documentation.

  • Page 17: Left

    External monitor port Connects an external VGA monitor or projector. USB 3.x SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...

  • Page 19: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – Select the Start button, select HP, and then select HP Documentation. ▲...

  • Page 20: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 21: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on the computer. ● ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ●...

  • Page 22: Special Keys

    Special keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu.

  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. ▲ To use an action key, press and hold the key. Icon Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.

  • Page 24: Bottom

    Bottom Component Description MicroSD memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with the connectors facing the computer. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.

  • Page 25: Front

    Off: The battery is not charging. Drive light For hard drives: Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. For solid-state drives (SSDs): ● Blinking white: The hard drive is being accessed. NOTE: Because solid-state drives lack moving parts, HP 3D DriveGuard is unnecessary for these drives.

  • Page 26: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name (select products only) Model number Product ID Serial number...
  • Page 27 Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 28: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Item Component Spare part number Display assembly, touch screen. L22363-001 NOTE: Touch displays are spared only as whole hinge-ups. NOTE: Non-touch display assemblies are spared at the subcomponent level only. For more non-touch display assembly spare part information, see Display assembly subcomponents on page 21 Keyboard (see Keyboard on page...
  • Page 30 851594-001 vPro) Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001 (17) WWAN module LTE CAT4: Huawei HP lt4132, LTE/HSPA+ with GPS 845710-003 LTE CAT9: Fibocom Intel XMM 7360 LTE - Advanced L15398-001 (18) Solid-state drive (SSD) (M.2)

  • Page 31: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Bezel 821160-001 Left hinge cover (a) and right hinge cover (b) (spared with hinges) 821166-001 Left hinge (a) and right hinge (b) 821166-001 Microphone module L17980-001 Camera module (includes microphone) L17986-001 Display/camera cable L17982-001 WLAN antenna (spared with back cover) WWAN antenna (spared with back cover)

  • Page 32: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive 1 TB, 5400 rpm, 7 mm L06427-850 500 GB, 7200 rpm, 7 mm, FIPS 820572-001 500 GB, 7200 rpm, 7 mm 703267-001 Hard drive hardware kit 821665-001 Solid-state drive 1 TB, PCIe Gen3x4, NVMe, TLC L17991-001 512 GB, PCIe, Gen3x4, TLC L17996-001...

  • Page 33: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter (4.5-mm): 45 W HP Smart AC adapter, nPFC, non-slim 741553-850 45 W HP Smart AC adapter, nPFC, 2P 742436-001 65 W HP Smart AC adapter, nPFC, S-3P 710412-001 65 W HP Smart AC adapter, nPFC, RC...
  • Page 34 Component Spare part number For use in Israel L19362-002 For use in Italy L19364-002 For use in Japan L19365-002 For use in North America L19367-002 For use in the People’s Republic of China L19368-002 For use in South Africa L19369-002 For use in South Korea L19366-002 For use in Switzerland...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Phillips P0 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 37: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 38: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 39: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 40: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 22 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 41 Remove the 10 rubber plugs (1) and the SD card blank (2) from the bottom cover. Remove the 10 Phillips M2.5x5.0 screws (1) – (10) and the Phillips M2.0×7.0 screw (11) in the order shown in the following illustration. Component replacement procedures...
  • Page 42 Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover. NOTE: There are five different sizes of rubber plugs. Be sure that you reinstall them over the correct screws. The rubber-plug sizes are as follows.

  • Page 43: Battery

    Battery Description Spare part number 3-cell, 46 WHr, 4.08 Ah Li-ion battery 854108-850 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 44: Hard Drive

    Hard drive Description Spare part number 1 TB, 7200 rpm, 7 mm L06427-850 500 GB, 7200 rpm, 7 mm, FIPS 820572-001 500 GB, 7200 rpm, 7 mm 703267-001 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 To remove the hard drive cover and bracket from the hard drive, lift the Mylar cover up off the drive, remove the 4 Phillips M3.0×3.0 screws (1) that secure the bracket to the drive, and then lift the bracket up and off the hard drive (2). Reverse this procedure to install a hard drive.

  • Page 46: M.2 Solid-State Drive

    M.2 solid-state drive Description Spare part number 1 TB, PCIe Gen3x4, NVMe, TLC L17991-001 512 GB, PCIe, Gen3x4, TLC L17996-001 512 GB, PCIe, NVMe, self-encrypting drive (SED), Opal 2, TLC L17995-001 512 GB, SATA-3, FIPS 140–2, TLC L17994-001 360 GB, PCIe, Gen3x4, NVMe, TLC L17997-001 256 GB, PCIe, Gen3x4, NVMe, TLC L17992-001...

  • Page 47: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 48 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled DIMM2 houses the expansion memory module and the socket labeled DIMM1 houses the primary memory module.

  • Page 49: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Intel Dual Band Wireless-AC 8265 802.11ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (vPro) 851592-001 Intel Dual Band Wireless-AC 8265 802.11ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 851594-001...
  • Page 50 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 51: Wwan Module

    The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number LTE CAT4: Huawei HP lt4132, LTE/HSPA+ with GPS 845710-003 LTE CAT9: Fibocom Intel XMM 7360 LTE - Advanced L15398-001 Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 52 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 53: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight 836307-xx1 * Not for use only with the following country codes: -DB1, -261, -FL1, -271, -BB1 Keyboard, no backlight L26480-xx1 * For use only with the following country codes: -DB1, -261, -FL1, -271, -BB1...
  • Page 54 NOTE: The screws are labeled with a keyboard symbol. Insert a screwdriver or similar thin tool into the hole near the fan, and then press on the back of the keyboard until it disengages from the computer (2). Position the computer upright with the front toward you. Open the computer as far as possible.
  • Page 55 Remove the keyboard (5). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 56: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 45 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 57: Rtc Battery

    RTC battery Description Spare part number RTC battery 914384-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 58: Internal Base Plate

    Internal base plate Description Spare part number Internal base plate 821164-001 Before removing the internal base plate, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 59 Remove 9 Phillips M2.5x5.0 screws (1), and then remove the base plate from the computer (2). Reverse this procedure to install the internal base plate. Component replacement procedures...

  • Page 60: Heat Sink/Fan Assembly

    Heat sink/fan assembly NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink/thermal module with fan L17983-001 Before removing the heat sink/fan assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 61 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink/fan assembly.

  • Page 62: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) 849912-001 Fingerprint reader blank (for use in models without a fingerprint reader; included in Plastics/Rubber Kit) L17981-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Slide the fingerprint reader assembly toward the inside of the computer, and then remove the assembly from the computer (4). Reverse this procedure to install the fingerprint reader assembly. Component replacement procedures...

  • Page 64: Power Button Board

    Power button board Description Spare part number Power button board assembly L17978-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Touchpad

    TouchPad Description Spare part number TouchPad without NFC antenna 821171-001 TouchPad with NFC antenna 821172-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Lift the top of the TouchPad up, and then pull it forward to remove it from the slot (5). Reverse this procedure to install the TouchPad. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Nfc Module

    NFC module Description Spare part number NFC (Near Field Communication) module L17976-001 Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 68: Smart Card Reader Board

    Smart card reader board Description Spare part number Smart card reader board L17977-001 Smart card reader cable (included in Cable Kit) L17982-001 Smart card reader insert (included in Plastics/Rubber Kit) L17981-001 Before removing the card reader board, follow these steps: Shut down the computer.
  • Page 69 Pull the plastic tab left (3), and then slide the smart card reader board left to remove it from the top cover (4). Reverse this procedure to install the card reader board. Component replacement procedures...

  • Page 70: Usb/Vga Board

    USB/VGA board Description Spare part number USB/VGA board L17979-001 Before removing the USB/VGA board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 71: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number System board with integrated Intel Core i7-8650U processor L21623-xx1 System board with integrated Intel Core i7-8550U processor L21622-xx1...
  • Page 72 RTC battery (see RTC battery on page ● ● Heat sink/fan assembly (see Heat sink/fan assembly on page Remove the system board: Disconnect the following cables from the system board: (1) Speaker cable (2) Display cable (3) Webcam cable (select products only) (4) USB/VGA board cable (5) Smart card reader cable (from card reader) Remove the 2 Phillips M2.5×5.0 screws (1) that secure the system board to the computer.
  • Page 73 Pull the system board up and toward the right to remove it from the computer (3). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 74: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 821170-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 75: Display Assembly

    Display assembly Description Spare part number Display panel assembly, touch screen (whole hinge-up) L22363-001 NOTE: Touch displays are spared only as whole hinge-ups. NOTE: Non-touch display assemblies are spared at the subcomponent level only. Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 76 Lift the display assembly straight up and remove it (5). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure..
  • Page 77 If it is necessary to replace the webcam or microphone module, gently pull the module away from the double-sided tape on the display enclosure (1), and then disconnect the cable from the module (2). The camera module is available using spare part number L17986-001. The microphone module is available using spare part number L17980-001.
  • Page 78 Rotate the display panel all the way over (1), disconnect the display cable from the rear of the panel (2), and then remove the display panel from the enclosure. If it is necessary to replace the display hinges, remove the 1 Phillips M2.0×3.0 screw (1) that secure the hinge covers to the display enclosure, and then remove the hinge covers (2).

  • Page 79: Top Cover

    If it is necessary to replace the display/webcam cable, lift the display/webcam cable assembly (1 ) from the routing (2) and disconnect the cable if needed (3). The display cable is available in the Cable Kit using spare part number L17982-001. The display back cover is available using spare part number 821161-001.

  • Page 80: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 81: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 82: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 83: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 84: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 85: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 86: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 87: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 88 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 89: Backing Up, Restoring, And Recovering

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 90: Using Hp Recovery Manager To Create Recovery Media

    On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page...

  • Page 91: Using The Hp Cloud Recovery Download Tool To Create Recovery Media

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 92: Recovering Using The Hp Recovery Partition (Select Products Only)

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.

  • Page 93: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 94: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Length 237.0 mm 9.3 in Width 338.0 mm 13.3 in Height (non-touch) 18.9 mm 0.74 in Height (touch) 20.2 mm 0.80 in Weight 3-cell battery, UMA, no fingerprint reader, 1 SODIMM, WLAN, M.2 1.62 kg 3.56 lbs SSD, no camera, no WWAN, FHD panel...

  • Page 95: 35.6-Cm (14.0-In) Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 35.6-cm (14.0-in) display specifications Metric U.S.

  • Page 96: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications 256-GB* 512-GB* 1-TB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7...

  • Page 97: M.2 Sata Solid-State Drive Specifications

    M.2 SATA solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1.35 mm 1.35 mm 1.35 mm Weight < 10 g < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec Interface type SATA-3...

  • Page 98: Hard Drive Specifications

    Hard drive specifications 1-TB* 500-GB* Dimensions Height 7.0 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security...

  • Page 99: Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 100 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 101: 12 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 102 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 103: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 104 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 12 Statement of memory volatility...

  • Page 105: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 106: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 107: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 108: Index

    Index power 11 DisplayPort, identifying USB Type- AC adapter, spare part numbers 23 right TouchPad 9 action keys 13 TouchPad on/off 9 docking connector, identifying 7, 14 identifying 13 drive light, identifying 15 keyboard backlight 13 Dual-Mode DisplayPort, identifying camera 8 screen brightness 13 identifying 8 speaker volume 13...
  • Page 109 3 TouchPad 10 USB 3.x SuperSpeed 7 internal base plate wireless 10, 15 USB 3.x SuperSpeed port with HP removal 48 Sleep and Charge 7 spare part number 19, 48 USB Type-C SuperSpeed 6 internal microphones, identifying 8 M.2 solid-state drive...
  • Page 110 17 recovery media spare part numbers 19 creating using HP Cloud Recovery smart card slot, identifying 7 USB 3.x SuperSpeed port with HP Download Tool 81 solid-state drive Sleep and Charge, identifying 7 creating using HP Recovery removal 36 USB 3.x SuperSpeed port,...
  • Page 111 webcam module removal 67 Windows backup 79 recovery media 79 system restore point 79 Windows application key, identifying 12 Windows key, identifying 12 Windows tools, using 79 wireless antennas disconnecting 39, 41 wireless antennas, identifying 8 wireless certification label 17 wireless light, identifying 10, 15 wireless networking product description 2...

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