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Hand Held Products IK8560 User Manual

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Image Kiosk 8560/8570
with Microsoft® Windows® CE 5.0
User's Guide

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Table of Contents

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   Summary of Contents for Hand Held Products IK8560

  • Page 1 Image Kiosk 8560/8570 with Microsoft® Windows® CE 5.0 User’s Guide...
  • Page 2 Hand Held Products, Inc. (“Hand Held Products”) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Hand Held Products to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of Hand Held Products.
  • Page 3: Table Of Contents

    Table of Contents Chapter 1 - Agency Information Compliance Label Location ... 1-1 Regulatory and Safety Approvals for all Image Kiosks ... 1-1 FCC Compliance... 1-2 Chapter 2 - Getting Started Image Kiosk Models ... 2-1 Boot the Image Kiosk... 2-1 Desktop ...
  • Page 4 Chapter 5 - Wireless LAN with 802.11b Overview ...5-1 Configuring the 802.11b Radio ...5-1 Opening the Client...5-1 Main Window ...5-2 Setup Windows...5-5 Configuring Client Authentication ...5-5 Configuring a Port ...5-9 Configuring a Network Profile ...5-11 WEP Encryption Without Authentication ...5-14 Associating With Open APs ...5-14 Saving Radio Settings...5-15 Certificates...5-16...
  • Page 5: Chapter 1 - Agency Information

    5627 BT Eindhoven The Netherlands Hand Held Products, Inc. shall not be liable for use of our product with equipment (i.e., power supplies, personal computers, etc.) that is not CE marked and does not comply with the Low Voltage Directive.
  • Page 6: Fcc Compliance

    In accordance with FCC 15.21, changes or modifications not expressly approved by Hand Held Products, Inc. may void the FCC authorization to operate the equipment.
  • Page 7 Bath Image Kiosks do not contain a radio, and therefore, is not affected by microwave ovens. For European Community Users Hand Held Products complies with Directive 2002/69/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 January 2003 on waste electrical and electronic equipment (WEEE).
  • Page 8 1 - 4 Rev B Image Kiosk 8560/8570 User’s Guide 3/1/07...
  • Page 9: Chapter 2 - Getting Started

    • Support for RS-232, RS-485, USB, and powered USB interfaces • USB host communications port • Adaptus Imaging Technology • Beeper • IK8560 Models: 32MB Flash ROM X 64MB SDRAM of on-board memory • IK8570 Models: 64MB Flash ROM X 64MB SDRAM of on-board memory •...
  • Page 10: Desktop

    Desktop Command Bar The command bar is located at the bottom of every application window and provides access to the Start menu. Task Tray Icons Icon Description Opens the Start menu. The communication cable is connected. Double- tapping this icon displays the cable type and connection status.
  • Page 11: Setting The Time And Date

    Setting the Time and Date After the device boots up, set the time and date to set the system clock to real-time. Double-tap the time on the taskbar Tap Start > Control Panel > Date/Time. The date and time saved here sets the system clock. Any scheduled function runs off the system clock. Using the Soft Input Panel (SIP) The SIP is a soft keyboard that enters text into fields and screens.
  • Page 12: Adjusting The Backlight

    Adjusting the Backlight Tap Start > Settings > Control Panel > Display > Backlight tab > Advanced. The Backlight Options window opens. The backlight is on by default (and enabled after each re-boot). To turn off the backlight, de-select the Enable Backlight option. Because the screen goes completely dark, the best way to enable the backlight again is to power cycle, which re-boots the unit.
  • Page 13: Chapter 3 - Hardware Overview

    Use of objects, such as paper clips, pencils, or ink pens on the touch screen can damage the input panel and will void the warranty. Screen Protectors—Hand Held Products requires screen protectors to protect the touch screen; especially when used with applications that require high-volume interfacing with the touch screen. Screen protectors help prevent damage to the touch screen display and are easily installed.
  • Page 14: Back Panel

    Illumination Cone Projecting downward from the front panel, the image engine cone houses the image engine. Slide the bar code underneath this slot to scan a bar code or take an image. See Image Engine The red illumination LEDs project out from the image engine at all times. For more information about imaging, see Imaging on page 6-1.
  • Page 15: Connectors

    Connectors USB Host Port USB Host Port The USB Host port features a 5V DC power pass-through and can host supported USB client devices. Multiple USB devices can be accommodated by plugging a USB HUB into the USB Host port. This is a four-pin connector and supports USB 1.1 communication.
  • Page 16: Connecting The Power And Communication Cables

    Connecting the Power and Communication Cables The Image Kiosks have standard power cables that connect to a number of communication cables to suit your environment. Standard Power Cable The standard power cable powers the device and with an AC power adapter to convert the voltage from the power source to the voltage required by the device.
  • Page 17: Standard Rs-232 Cable

    Standard RS-232 Cable The standard RS-232 cable is 12 feet long and can connect to multiple devices but does not support ActiveSync communication. Note: Make sure the power switch is turned off on the device where you will be installing the Image Kiosk. 1.
  • Page 18: Power Cable

    Power Cable There is a six-inch L connector power-only cable you can use to power the all Image Kiosks. This cable would be ideal for the models IK8560CE and IK8560CEUE that only have a radio. 3 - 6 Rev B Image Kiosk 8560/8570 User’s Guide 3/1/07...
  • Page 19: Rebooting The Device

    Rebooting the Device There are three types of reboots: a warm boot, a cold boot, and a hard boot. Warm Boot A warm boot reboots the device without erasing data and applications stored in RAM memory. To launch a warm boot, tap Start > Programs > Power Tools > Reboot > Warm Boot. Cold Boot A cold boot reboots the device, erases some data and applications stored in RAM memory, and re-installs the CAB files stored in the Autoinstall folder.
  • Page 20: Using The Magnetic Stripe Reader

    Using the Magnetic Stripe Reader All IK8570 devices contain a magnetic stripe reader (MSR). To use the MSR, you must have an application installed on the Image Kiosk that can read and process data from a magnetic stripe. Fortunately, all Image Kiosks contain an MSR Demo that demonstrates some of the capabilities of the MSR. Swiping a Card With the MSR Demo 1.
  • Page 21: Msr Demo Options

    MSR Demo Options The MSR Demo main window offers many data display options. Raw Data When you select Raw Data from the Select Data to Display drop-down list, all the data from Tracks 1, 2, and 3 of the card display. If you don’t want to see information from one or more of the tracks, de-select it, then swipe the card again.
  • Page 22: Screen Protector Replacement

    Screen Protector Replacement Screen protectors for Image Kiosks can be purchased at any major computer retail store or directly from Hand Held Products (p/n 100000583). 1. To remove the old screen protector frame, insert a straightened paper clip into the small hole in the front of the Image Kiosk.
  • Page 23: Maintenance

    5. Use a tissue or soft cloth to wipe the front of the screen protector. (This makes the protector lie flat.) 6. Place the protector frame back in place and press down until it snaps shut. Maintenance To clean your Image Kiosk, use a soft cotton cloth lightly dampened with isopropyl alcohol. This removes any ink, fingerprint smudges, or dirt.
  • Page 24: Image Kiosk Technical Specifications

    Image Kiosk .NET SDK for Visual Studio 2005. Setup supports C++, C#.NET, and VB.net development Image Kiosk SDK for eMbedded Visual C++. Setup supports C/C++ development Third Party Software Hand Held Products MSM, ITScriptNet Graphics Supported BMP, CGM, DIB, EPS, MF, PCL, PCX, PLS, JPG, and TIF Data Inputs...
  • Page 25 Image Kiosk Technical Specifications WLAN IK8560CE, IK8560CEUE, IK8570E, & IK8570EUE models. IEEE 802.11b DSSS Authentication Methodologies: Open communication, WEP (64 and 128 bit), WPA (PSK, TTLS PAP), LEAP, PEAP Beeper Programmable Physical Width 7.3 in. (18.5 cm) Depth 3.2 in. (8.1 cm) Height 8.7 in (22.1 cm), including cone Weight...
  • Page 26 3 - 14 Rev B Image Kiosk 8560/8570 User’s Guide 3/1/07...
  • Page 27: Chapter 4 - Communication

    Communication Communication Options There are a number of communications options. Microsoft ActiveSync The USB communication cable supports Microsoft ActiveSync communication. For more information, see ActiveSync on page Wired Ethernet–IK8560EE, IK8570E, & IK8570EUE These Image Kiosks contain an ethernet port on the back panel that connects the device to an ethernet network via standard RJ45 cable.
  • Page 28: Microsoft Activesync

    ActiveSync communication with any Image Kiosk. You can download these files from www.handheld.com. Also, when the Image Kiosk Power Tools and Demos is installed on a host workstation, the IK8560.inf driver and wceusbsh.sys file are installed to the following location: C:\Program Files\Hand Held Products\Image Kiosk Power Tools and Demos\Desktop Driver.
  • Page 29 4. Select Don’t Search. I will choose the driver to install. 5. Click Next and select Computer as the hardware type. 6. Click Next. When the wizard tells you it can’t find drivers for the device, click Have Disk. Image Kiosk 8560/8570 User’s Guide Rev B 4 - 3 3/1/07...
  • Page 30 7. Navigate to where the IK8560.inf file is stored on the workstation and select it. The host workstation reads the file as “HandHeld Products IK8560.” 8. Click Next. The hardware begins installing. 9. You will see a brief flash on the Image Kiosk screen, then the ActiveSync Wizard appears on the workstation.
  • Page 31: Exploring The Device From The Host Workstation

    11. The Found New Hardware Wizard notifies you that setup is complete. 12. Click Finish and you are now ready to use the ActiveSync connection. Note: You can find more information about ActiveSync in the ActiveSync Help on your workstation. In ActiveSync, click Help > Microsoft ActiveSync Help.
  • Page 32: Adding Programs Using Activesync

    3. *Connect the device to the workstation using a Hand Held Products communication cable. *The program files can also be copied to a USB jump (flash) drive and then insert the jump drive into the USB host port on the back panel.
  • Page 33 If you copied the file to the Autoinstall folder, you can either tap on the program inside the Autoinstall folder or perform a cold boot and the program will install as part of the Autoinstall process. Remember! A cold boot erases RAM data and applications.
  • Page 34: Wired Ethernet Communication-ik8560ee, Ik8570e, & Ik8570eue

    Wired Ethernet Communication—IK8560EE, IK8570E, & IK8570EUE On these Image Kiosks, the Ethernet port on the back panel is compatible with standard 100Base-TX/10Base-T ethernet cables with RJ45 connectors on each end. Note: Cables must be purchased separately. To establish an ethernet connection, simply plug one RJ45 connector into the ethernet port on the device and the other RJ45 connector into your ethernet outlet.
  • Page 35: Adding Programs From A Network

    Adding Programs from a Network However you establish your network connection–ethernet or wireless radio–you can download and install programs from a network. When selecting programs, verify that the version of the program is designed for both Windows CE 5.0 and your I ntel XScale processor.
  • Page 36: Usb Communication Hardware

    USB Communication Hardware USB Host Port All Image Kiosks have a 4-pin USB 1.1 host port on the back panel that supports USB communication with USB 1.1 and backward-compatible USB 2.0 devices. All data communication occurs at USB 1.1 speeds. Multiple USB devices can be accommodated by plugging a USB HUB into the USB Host port.
  • Page 37: Chapter 5 - Wireless Lan With 802.11b

    Wireless LAN with 802.11b Overview The IK8560CE, IK8560CEUE, IK8570E, and IK8570EUE have on-board 2.4 GHz 802.11b WLAN (Wireless Local Area Network) radios that uses Direct Sequence Spread Spectrum (DSSS) technology. The signal is spread continuously over a wide frequency band at a data rate of up to 11 Mbps. The radio is interoperable with other 802.11b Wi-Fi-compliant products including Access Points (APs), PCs via PC card adapters and other wireless portable devices.
  • Page 38: Main Window

    Color Indicators The Client icon displays in color only when 802.11b authentication is being performed (e.g., WPA-PSK and Note: TKIP). No colors are shown for WEP encryption. Icon Color Status Green Authentication succeeded. Yellow Authentication is in process. Authentication failed. If the icon is not yellow, red or green, then either the ports are not being controlled by 802.1x, or there is no authentication activity on the controlled ports.
  • Page 39 Client Menu On the main window, tap the Client menu. Menu Item Description Close Closes the Client's interface, while leaving the client running. Start/Stop Starts or stops 802.1x operation. After you finish the initial configuration, tap the network interface and tap Start. If the port is already active, tap Stop first, then Start to force the program to read the new configuration file.
  • Page 40 Port Menu The Port menu enables you to configure the port. On the main window, tapping once on a port opens a popup menu. Menu Item Description Enable These commands enable or disable 802.1x operation on the port. The port should be enabled before the protocol is started.
  • Page 41: Setup Windows

    Setup Windows Use the following navigation aid to examine the configuration options for each set of configuration windows: Configuring Client Authentication (see page 5-5) • User Tab (see page 5-5) • System Tab (see page 5-7) • Server Tab (see page 5-8) Configuring a Port (see page 5-9) •...
  • Page 42 Field Description Identity This is the 802.1x identity supplied to the authenticator. The identity value can be up to 63 ASCII characters and is case-sensitive. For tunneled authentication protocols such as TTLS and PEAP, this identity (called the Phase 1 identity) is sent outside the protection of the encrypted tunnel.
  • Page 43 System Tab Define logging settings and the port manger timeout period. Field Description Log Level These settings control the detail of the log messages generated by the Client. Each level is cumulative. By default, all errors, warnings, and information events are logged. Each entry records a severity code (of one [debug message] to four [error] asterisks), a time stamp, and a message.
  • Page 44 Server Tab The Server tab controls how the Client authenticates the server that handles the 802.1x protocol on the network side. This applies only to the TLS, TTLS, and PEAP authentication methods and is used to tell the Client what server credentials to accept from the authentication server to verify the server.
  • Page 45: Configuring A Port

    Configuring a Port On the main window, tap on a port (e.g., Note: When the AEGIS Client window appears, it will be too tall to fit on the display. To view the bottom half of the window, simply tap and hold the right side of the window, then drag it up until the bottom half can be viewed. Complete the Wireless Networks Tab (see page 5-9) and the...
  • Page 46 Protocol Tab The Protocol tab configures parameters that apply to all the networks the selected port connects to. Field Description Protocol Settings These are the timer intervals and retry settings defined in the 802.1x standard. They determine how long the supplicant state machine will wait in a given state. These parameters shouldn’t be modified without an understanding of the supplicant state machine.
  • Page 47: Configuring A Network Profile

    Configuring a Network Profile You can configure a network based on an AP in range, create a new network, or modify the methods start on the Wireless Networks Tab which you configure the network profile and save the settings. • Profile Info Tab on page 5-11 •...
  • Page 48 WEP Mgmt Tab Enter the appropriate WEP parameters for the network. Field Description Provide encryption This option is selected by default. The other WEP settings on this page are disabled to enable dynamic encryption. Selecting this option also enables WPA; the WPA Settings tab appears. key dynamically To enter a custom WEP, de-select this option.
  • Page 49 WPA Settings Tab This tab controls the WPA settings. This tab window is available only if Provide encryption key dynamically is selected on the WEP Mgmt tab is selected. Field Description WPA Mode This drop-down list contains the following options: •...
  • Page 50: Wep Encryption Without Authentication

    WEP Encryption Without Authentication 1. On the Main Window (see page 5-2), tap the port and select Configure on the popup menu. 2. On the Wireless Networks Tab (see page 5-9), select the SSID and tap Properties. 3. On the Profile Info Tab (see page 5-11), select Do active scan.
  • Page 51: Saving Radio Settings

    Saving Radio Settings The radio settings in the Client update the registry. Those settings will be erased during each cold boot (or power cycle) unless you save a REG file containing the Client’s radio settings in the \IPSM\Autoinstall folder of the device. Using the Registry Each device contains a RegEdit Power Tool that can export specific registry entries into a single REG file that contains only the selected registry keys.
  • Page 52: Certificates

    Certificates During configuration, you may have specified one or two certificates to use during the authentication process. Certificate Requirements The specified identity should match the Issued to field in the certificate and should be registered on the authentication server (i.e., a RADIUS server) that is used by the authenticator. In addition, your certificate must be valid on the authentication server. This requirement depends on the authentication server and generally means that the authentication server must know the issuer of your certificate as a trusted Certificate Authority (CA).
  • Page 53 6. Tap on the radio port on the main window and select Configure on the popup menu. 7. Tap the Server tab and select the certificate from the Certificate issuer must be drop-down list. 8. Tap OK to save the setting and close the port configuration. Image Kiosk 8560/8570 User’s Guide Rev B 5 - 17...
  • Page 54: Advice And Workarounds

    Advice and Workarounds Issue The Client will not start on the device with an error message about missing files. The wireless network interface (port) does not appear in the main AEGIS window. The Client is not attaching to the correct AP. The Client is failing authentication even though all my information was entered correctly.
  • Page 55: Overview

    • MSI • PDF417 • Plessey Code • RSS-14 Image Kiosk 8560/8570 User’s Guide ™ with an integrated Hand Held Products 5100 Standard Range (5100SR) image • Japanese Post • KIX (Netherlands) Post • MaxiCode • MicroPDF417 • MSI • OCR •...
  • Page 56: Scanning A Bar Code

    Scanning a Bar Code If you are running a software application, such as the Scan Demo, that accepts bar code information, simply slide a bar code underneath the illumination cone. A beep sounds on successful decoding. Illumination Cone Omni-Directional Aiming Image Kiosks supports omni-directional aiming in two of the three optimal imaging modes Omni-directional aiming means the bar codes label can be read if placed under the illumination cone in any orientation.
  • Page 57: Sample Bar Codes

    Sample Bar Codes The following are bar code samples you can use with the Scan Demo to verify decoding: Sample Code 128 Readout: “Code 128” Depth of Focus (DOF) Specifications The point of reference for the DOF specifications is from the outermost edge of the illumination cone. Ambient light level at 535 Lux.
  • Page 58: Scan Demo

    Scan Demo Image Kiosks ship with a sample application called Scan Demo that can be used to demonstrate the scanning capabilities of the device. To launch and use the Scan Demo application please follow the following steps: 1. Tap Start > Programs > Demos and double-tap the Scan Demo icon engine is activated.
  • Page 59: Decode Mode

    Select an interval from 1 to 5 seconds. A checkmark appears next to the selected interval. Selecting None causes the engine to scan continuously. To turn off automatic scanning, tap Scan > Automatic again. Continuous Scan Continuous scan activates the image engine continually, without a pause. To set the device to continuous scan, tap Scan >...
  • Page 60 To chose another mode, tap Setup > Decode Mode. A checkmark appears next to the selected mode. There are three options: 1. Full Omni/Standard This is the default scan mode. The image engine looks for any bar code within range. 2.
  • Page 61 Enabling the Aimer The 5100SR/SF engine contains a green aiming beam that is enabled by default in the Scan Demo. To enable the aiming beam, tap Setup > Enable Aimer. A checkmark appears on the menu to indicate that the aiming beam is enabled. To see the aiming beam, see Omni-Directional Aiming on page...
  • Page 62 6 - 8 Rev B Image Kiosk 8560/8570 User’s Guide 3/1/07...
  • Page 63: Chapter 7 - Mounting

    Mounting Overview All Image Kiosks are designed for easy mounting to a stable vertical surface. The back panel contains screw slots spaced to fit standard mounting brackets. Depending on your environment, you can use a mounting bracket or simply fasten screws directly to the vertical surface and hang the Image Kiosk on the screws.
  • Page 64: Connector Slots

    Connector Slots Connectors If you want the Image Kiosk to lay flat against the mounting surface, make sure that the wires from the connectors are secured in the wire slots. Side Panel Dimensions The following graphic shows the depth of Image Kiosks at its widest point. 7 - 2 Wire Slots Rev B...
  • Page 65: Chapter 8 - Customer Support

    Product Service and Repair Hand Held Products provides service for all its products through service centers throughout the world. To obtain warranty or non- warranty service, return the unit to Hand Held Products (postage paid) with a copy of the dated purchase record attached.
  • Page 66: Technical Assistance

    Technical Assistance If you need assistance installing or troubleshooting, please call your Distributor or the nearest Hand Held Products technical support office: North America/Canada Telephone: (800) 782-4263, option 4 (8 a.m. to 6 p.m. EST) Fax number: (315) 685-4960 E-mail: natechsupport@handheld.com...
  • Page 67: Limited Warranty

    (E) repair or service of the product by anyone other than Hand Held Products or its authorized representatives. This warranty shall extend from the time of shipment for the duration published by Hand Held Products for the product at the time of purchase ("Warranty Period").
  • Page 68 8 - 4 Rev B Image Kiosk 8560/8570 User’s Guide 3/1/07...
  • Page 70 Hand Held Products, Inc. 700 Visions Drive P.O. Box 208 Skaneateles Falls, NY 13153-0208 ™ IK8560-UG Rev B 3/1/07...

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