How To Receive Replacement Parts Under Warranty - Intec FORCE 3 Instruction Manual

FORCE / 3
How to Receive Replacement Parts
Under W arranty
When you call INTEC, please have available the model number and
serial number of your machine, as well as a description of the
defective part or an explanation of the defect.
We will give you a Return Merchandise Authorization (RMA) number
and instructions to return the defective part. All shipments to INTEC
must be sent via UPS, except in the case of complete machines, when
a common carrier should be used. The warranty on your machine
does not cover freight or labor charges. All shipments must be freight
prepaid. No freight collect shipments will be accepted without prior
approval.
Your RMA number must appear on the outside of any returned
cartons. We assume no responsibility for incoming lost or untraceable
shipments. RMA numbers expire 30 days after issue date. Shipments
beyond the 30-day expiration may not be credited.
We will repair or replace, at our option, any returned part found to be
defective in materials or workmanship under the terms of our limited
warranty. Repaired or replaced parts will be returned to you freight
collect.
If we determine the part failure was due to misuse, alteration,
negligence, accident or operating beyond rated capacity, we will contact
you. At your option, we will send you a new part at the prevailing
price or return the failed part to you. All shipments from the factory are
sent freight collect.
If you require a replacement part prior to a warranty decision, we will
send the part to you at the prevailing price, under your current terms.
When we receive your defective part and a warranty decision is made,
INTEC will either issue a credit to your account or return the failed part
to you.
Shipping Department
INTEC
3771 Monarch Street
Frederick, CO 80530
3.0 & 4.0 DP
Ph: 1-303-833-6644
Fax: 1-303-833-6650
E-mail: info@inteccorp.com
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1-800-666-1611