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Making a Claim for Damage or Loss
These goods were carefully packed and thoroughly inspected before
leaving our factory.
The carrier upon acceptance of the shipment assumed responsibility for
its safe delivery.
Inspect shipment carefully on the arrival for damage to contents,
shortages or equipment. Save the container and packing material for
inspection, in case of damage.
Claims for loss or damage sustained in transit must, therefore, be made
upon the carrier, as follows:
1. CONCEALED LOSS OR DAMAGE. Concealed loss or damage
means loss or damage that does not become apparent until the merchandise
has been unpacked. The contents may be damaged in transit due to rough
handling even though the carton may not show external damage. When the
damage is discovered upon unpacking, make a written request for inspection
by the carrier's agent within ten days of the delivery date. Then file a claim
with the carrier since such a claim is the carrier's responsibility.
2. VISIBLE LOSS OR DAMAGE. Any external evidence of loss or
damage must be noted on the freight bill or the express receipt, and signed
by the carrier's agent. Failure to adequately describe such external evidence
of loss or damage may result in the carrier refusing to honor a damage
claim. The carrier will supply the form required to file such a claim.
3. SHORTAGE. If the number of containers in the shipment does not
correspond with the transportation bill, obtain carrier's notation of shortage
and signature on transportation bill. When the number of containers is
correct, but there is indication of pilferage, notify carrier in writing with a
complete list of missing merchandise.
The consignee must file claims for loss or damage with the carrier. We will assist
you in every possible manner but cannot be responsible for the collection of a
claim or the cost of replacement of the damaged goods.
If you have any questions regarding the above information please feel free to
contact an INTEC representative.
Shipping Department
INTEC
3771 Monarch Street
Frederick, CO 80530
3.0 & 4.0 DP
Ph: 1-303-833-6644
1-800-666-1611
Fax: 1-303-833-6650
E-mail: info@inteccorp.com
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