Troubleshooting; Fault Code - Mennekes Amtron Xtra E Installation Manual

8. Troubleshooting

To correct the fault, observe the following sequence:
1. Read the error code in the MENNEKES Charge APP.
2. Remove the device from the mains for three minutes.
3. Check the following aspects:
„ The device is properly connected and configured.
„ There is a power supply and a network connection.
„ The software is up to date.
„ All clamping points are fixed.
„ The pipes are in a proper condition.
4. Fix the problem using the error codes.
5. If necessary, contact your responsible service partner.
6. Acknowledge the fault, if necessary, with the multi-function button or stop button or disconnect the device from the
mains for three minutes and restart it.
Operating manual AMTRON Xtra (E/R), Premium (E/R/W): "5.5 Multi-function button"

Operating manual AMTRON Xtra (E/R), Premium (E/R/W): "5.6 Stop button"

8.1

Fault code

Error codes are output in the service interface and in the MENNEKES Charge APP for a detailed error diagnosis.
Calling up in the service interface
f Navigate to "Production Settings".
9 In "HCC3 Error Code" you can find the error code.
Callling up in the MENNEKES Charge APP
f Navigate to "Configure Wallbox" > "Wallbox Information".
9 The error code can be found in "Current error code".
Error code Meaning
00 No error
10 Installation Fault
11 Controller fault
12 Misconfiguration
13 Overtemperature
Trigger (examples)
Phase sequence relay
faulty (e.g. wrong rotary
field, missing phase)
RCD or MCB has tripped
Device does not respond
Charging not possible
Internal temperature sensor
has triggered (at > 60°C)
Remedy
f Check the power supply.
Î"6.2 Monitoring power supply"
f Switch on RCD or MCB.
 Operating manual AMTRON Xtra (E/R), Premium (E/R/W):
"5.5 Multi-function button"
f Acknowledge the fault.
f Check settings in the service interface.
f If the LED info field is permanently lit:
Acknowledge the fault.
f Allow the device to cool down.
f Check location.
Î"5.1 Choice of location"
f Acknowledge the fault.
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