Troubleshooting; Error Messages; Faults Without Fault Codes; Faults With Fault Codes - Mennekes Premium 3,7 Operating And Installation Manual

9. Troubleshooting

9.1

Error messages

9.1.1

Faults without fault codes

If errors appear, the plain text display shows a message:
Error messages Fault and troubleshooting
Please link The charging station does not
your car using a interlock the charging plug.
charging cable to f Check charging socket for
the charging point.
f Charging cable / plug defec-
Unknown customer- Authorisation not possible:
id. For unknown clients.
f Set up the client in the
Your account ist not Authorisation not possible: If the
activated. client account is locked or not acti-
vated.
f Check settings in backend sys-
Log-in currently not No communication between char-
possible. ging station and backend system.
We apologize for f Repeat the authorization pro-
any inconvenience.
28
foreign objects.
tive. Replace charging cable.
backend system
tem. Make sure that the client
is activated in the backend
system.
cess.

9.1.2 Faults with fault codes

If errors with error code appear, the plain text display
shows a message:
Error messages Fault and troubleshooting
Out of service! f Fix the problem using the fault
The following is displayed:
„ ID number of the SCU (e. g. #98)
„ Version of SCU firmware (e.g. v0.45)
„ Fault codes (e. g. ErrA: 5, ErrB: 3)
There are two categories of fault codes:
„ Category A: Critical errors that cause the charging pro-
cess to be aborted.
„ Category B: Less critical errors and explanations for
category A.
Please observe the documentation of

MENNEKES ACU / SCU.
Should it be impossible to rectify the error or the failure,
contact your competent service partner.
Î "1.1 Service"

9.2 Spare Parts

If replacement or accessory parts are necessary for trou-
bleshooting, these must first be checked to ensure the
same design.
f Use only spare parts and accessories that are manufac-
tured and / or approved by MENNEKES.
codes.