Solutions When The Interactive Pen Position Is Not Accurate - Epson V11H998520 User Manual

• Make sure there is no interference from infrared remote controls, mice, or infrared microphones.
• Make sure you have calibrated the system. Try recalibrating.
• If you are using a Mac with your projector, make sure that you installed the Easy Interactive Tools
software, and that you have downloaded and installed the latest Easy Interactive Driver from the
Epson support site.
• If you are using multiple interactive projectors in the same room, make sure you are using a sync
cable between the projectors and that the Installation of Projectors > Sync of Projectors setting in
the Pen/Touch menu is set to Wired.
• If you are using Epson iProjection (Windows/Mac) software, select and make sure Use Interactive
Pen is enabled. Also, select the Adjust performance tab and select Transfer layered window.
• If you are using a Quick Wireless Connection USB Key, start the Epson Quick Wireless Connections
Settings program on your computer, select the General settings tab and make sure Use Interactive
Pen is enabled. Also, select the Adjust performance tab and select Transfer layered window.
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Solutions When the Interactive Pen Position Is Not Accurate

If the pen position is not the same as the mouse pointer, try the following solutions:
• Make sure you have calibrated the system. Try manual calibration.
• Reset the keystone, Quick Corner, and Arc Correction settings to their factory defaults.
• If you mounted the projector using a wall mount and used keystone or other digital correction settings
to adjust the image, return the settings to their factory defaults. Instead, use the adjustment dials on
the wall mount to adjust the image shape; do not use any digital correction. Then focus the image and
recalibrate.
• If you use the E-Zoom + button on the remote control to enlarge the image, the pen position is not
accurate. When you return the image to the original size, the position should be correct.
• Select Reset All from the Initial/All Settings menu to restore the projector settings to their default
values.
• Set the output resolution of your computer to match the native resolution of the projector. If you
connected your projector through a video scaler, make sure the video scaler output resolution setting
matches your projector's native resolution.
• Focus the image to sharpen it.
• Try adjusting the pen operation area.
Solving Interactive Problems
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