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Solutions for Problems With Capturing, Printing, Saving, or Scanning
If you are having trouble capturing and pasting, or printing, saving, or scanning, try the following
solutions:
• If you are having trouble pasting a captured image, make sure the image is not HDCP protected.
• If a black frame appears around a pasted image, it may be because the image was shifted or resized.
• Connect only one printer or multifunction device at a time, and make sure the device is supported by
the projector.
• If you are having trouble printing or scanning, make sure the printer is not out of ink, jammed, or in any
other error state.
• For USB printing or scanning, make sure the printer is connected to the USB-A port on the projector.
• For USB printing or scanning, try connecting a different USB cable, and make sure the cables are less
than 16 feet (4.9 m) long.
• Check the settings on the Interactive menu.
Parent topic:
Solutions for Problems with Whiteboard Mode
If you are having problems with the whiteboard, try the following solutions:
• Enable the Drawing Function setting in the Interactive menu.
• When the Easy Interactive Tools software is in use, whiteboard mode does not start.
If the time is incorrect on the internal storage settings for whiteboard mode, you may need to update the
Date & Time settings in the projector's Management menu.
Parent topic:
Where to Get Help (U.S. and Canada)
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at
your product for solutions to common problems with your projector. You can download utilities and
documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Solving Interactive Problems
Solving Interactive Problems
epson.com/support
(U.S.) or
epson.ca/support
327
(Canada) and select
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