Tracing Suspicious Calls; Prioritizing Critical Calls - Cisco Unified Wireless IP Phone 7925G Quick Reference

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Notify your system
administrator about a
suspicious or harassing call

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you...
Want to choose a priority
(precedence) level for an outgoing
call
Want to make a priority
(precedence) call
Hear a special ring (faster than
usual) or special call waiting tone
Want to view priority level of a
call
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Then...
Choose Options > MCID.
Your phone plays a tone and displays the message, "MCID successful."
Then...
Contact your system administrator for a list of corresponding
precedence numbers for calls.
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
You are receiving a priority (precedence) call. An MLPP icon on
your phone screen indicates the priority level of the call.
Look for an MLPP icon on your phone screen:
Priority Call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive Override call
Higher priority calls are displayed at the top of your call list. If
you do not see an MLPP icon, the priority level of the call is
normal (routine).
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