Factory Warranty - Borri STS 16A User Manual

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FACTORY WARRANTY

The factory warranty provided by Borri S.p.A. is subject to the terms indicated below.
Validity
a) The present warranty terms only apply to the STS / ITS systems manufactured by Borri.
Duration
a) The factory warranty provided by Borri S.p.A. has a validity of 12 (twelve) months from the
startup date of the STS / ITS. The warranty expires at the latest 18 (eighteen) months
from the purchasing date (invoicing).
General conditions
a) The execution of one or more repairs within the warranty time will not alter the original
expiry of the warranty.
b) If a unit is faulty and/or damaged within the time frame covered by the warranty, it will be
repaired or replaced with an equivalent or similar product.
Costs
a) The warranty covers all the costs resulting from repairs and/or spares to restore the
correct operation of the product covered by our factory warranty.
b) All other costs, particularly shipping costs, travel and accommodation costs for the service
personnel of Borri S.p.A. for on-site repairs, as well as costs for the customer's own
employees, will not be covered by the factory warranty and will be charged to the end
customer.
c) In case of service performed following a call made by mistake, or in case our technicians
incur extra time and/or costs due to the site inaccessibility or due to work interruptions
required by the customer, such costs will be invoiced in accordance with ANIE rates
CLASS III COLUMN B.
Modes required
a) In the event of a fault covered by the warranty, the customer shall notify Borri S.p.A. in
writing of the occurred fault, providing a short description of the fault.
b) The customer shall also provide documents showing the validity of the warranty
(receipt/purchasing invoice with serial number of the product – report indicating the start-
up date).
Service at the installation site
a) During preventive maintenance visits or emergency service, access shall be ensured to
the installation site, and the device shall be made available in order to ensure
maintenance or repair with no waiting time.
b) During the intervention, the customer's representative must attend service operations at
the installation site, so that he/she may operate the control devices outside the equipment.
c) In case entry permits are necessary in order to enter the installation site, Borri S.p.A. must
be notified of the time necessary to obtain the documentation required, if any.
d) In case of customer's non-compliance, Borri S.p.A. reserves the right to refuse warranty
service. Borri S.p.A. will not accept any product returned for repair or replacement without
prior agreement.
6 OMP68031 REV. A
Warnings and general information
Avvertenze e informazioni generali