NEC NEAX2000 IVS2 General Description Manual page 69

Chapter 5 Feature Description
Queue Size
Control - ACD
Silent Monitor -
ACD
Automatic Call Distribution with Management Information System
(MIS)
Automatic Camp-on
Automatic Number Identification (ANI)
Automatic Recall
Automatic Wake-up
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NEAX2000 IVS General Description
NDA-24293, Issue 2
Automatic Call Distribution with Management Information System (MIS)
On incoming DID/Tie line calls, the system can be assigned a threshold which limits
the number of calls in queue. When the queue size threshold is exceeded, incoming
callers are connected to busy tone.
This feature provides the ACD group supervisor with the ability to monitor a call to an
ACD agent. The silent monitor function gives no indication (as an option) to either the
agent or the calling party.
The Automatic Call Distribution (ACD) with Management Information System (MIS)
feature provides a management information system to be used in conjunction with the
built-in ACD features of the system. The MIS incorporates a supervisor's terminal for
real-time monitoring of agent activity, amber and red alarms, and hard-copy summary
reports.
An incoming Direct Inward Termination (DIT) call which has been terminated to a
busy station can be Camped-On automatically. When the busy station becomes idle,
the station is automatically called and connected to the camped on incoming trunk
call.
This feature receives the calling subscriber's number automatically sent from T1
network using MF signaling and displays the calling number on the LCD of a
Multiline Terminal and an Attendant Console.
This feature works as a timed reminder. When a call remains on Hold, Camp-On or
ringing unanswered for a fixed interval after being transferred, the station that initiated
the hold, transfer, or Camp-On is automatically alerted. Station Application All
stations.
This feature allows the system to be programmed to automatically call guest rooms or
administration stations at specified times. Upon answering, the guest is connected to a
recorded announcement or music source. A printout of unanswered or blocked
Automatic Wake-Up attempts for each guest room is provided using the Hotel/Motel
printer.
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