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Troubleshooting Without Diagnostics
Solving Hard Drive Problems (Continued)
Problem
Second Ultra ATA hard
drive does not perform
optimally.
Computer will not start.
Computer seems to be
locked up.
D–8
Cause
Hard drive boot
disabled in Computer
Setup.
Using the wrong cable
for the drive type.
Both slow and fast
UATA devices are on
the same data cable.
Hard drive is damaged.
Program in use has
stopped responding to
commands.
360201-002
Solution
Run Computer Setup and enable the
hard drive entry in the Storage >
Boot Order list.
Reinstall the second Ultra ATA hard
drive using an 80-conductor cable
(standard on select models.)
Connect slower UATA devices to a
separate data cable connected to
the secondary IDE (ATA) controller.
Observe the beeps and LED lights
on the front of the computer. See
Appendix C, "POST Error
Messages."
1. Attempt the normal Windows
"Shut Down" procedure.
2. Press the power button for
four or more seconds to turn off
the power.
3. Restart the computer using the
power button.
Service Reference Guide, dc5000
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