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Solving Internet Access Problems (Continued)
Problem
Internet takes too long to
download Web sites.
Service Reference Guide, dc5000
Cause
Modem is not set up
properly.
360201-002
Troubleshooting Without Diagnostics
Solution
Verify that the correct modem speed
and COM port are selected.
For Windows XP
1. Select Start > Control
Panel.
Continue with step #2
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area,
click the Device Manager
button.
5. Double-click Ports (COM &
LPT).
6. Right-click the COM port your
modem uses, then click
Properties.
7. Under Device status, verify
that the modem is working
properly.
8. Under Device usage, verify
the modem is enabled.
9. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.
D–25
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