Diagnostic Tips - HP ProCurve 3400cl-48G Installation And Getting Started Manual

Diagnostic Tips:

Tip Problem
The switch is not 1. Verify the power cord is plugged into an active power source and to the switch. Make
plugged into an
active AC power
2. Try power cycling the switch by unplugging and plugging the power cord back in.
source, or the
3. If the Power LED is still not on, verify that the AC power source works by plugging
switch's power
supply may have
failed.
If the power source and power cord are OK and this condition persists, the switch power
supply may have failed. Call your HP-authorized LAN dealer, or use the electronic support
services from HP to get assistance. See the Customer Support/Warranty booklet for more
information.
A switch Try power cycling the switch. If the fault indication reoccurs, the switch may have failed.
hardware failure Call your HP-authorized LAN dealer, or use the electronic support services from HP to get
has occurred. All assistance. See the Customer Support/Warranty booklet for more information.
the LEDs will stay
on indefinitely.
The switch has 1. Try resetting the switch by pressing the Reset button on the front of the switch, or by
experienced a
software failure
2. If the fault indication reoccurs, attach a console to the switch (as indicated in chapter
during self test.
If necessary to resolve the problem, contact your HP-authorized LAN dealer, or use the
electronic support services from HP to get assistance. See the Customer Support/
Warranty booklet for more information.
One or both of the Try disconnecting power from the switch and wait a few moments. Then reconnect the
switch cooling power to the switch and check the LEDs again. If the error indication reoccurs, one or
fans may have both of the fans has failed. The switch has two fans and may continue to operate under
failed. this condition if the ambient temperature does not exceed normal room temperature, but
for best operation, the switch should be replaced. Contact your HP-authorized LAN dealer,
or use the electronic support services from HP to get assistance. See the Customer
Support/Warranty booklet for more information.
The network port Try power cycling the switch. If the fault indication reoccurs, the switch port may have
for which the LED failed. Call your HP-authorized LAN dealer, or use the electronic support services from
is blinking has HP to get assistance. See the Customer Support/Warranty booklet for more information.
experienced a
If the port is a pluggable, verify it is one of the pluggables supported by the switch.
self test or
Unsupported pluggables will be identified with this fault condition. The supported mini-
initialization
GBICs are listed in Chapter 2, "Installing the Switch" on
failure.
are listed in the ProCurve Switch cl Modules Installation Guide. The mini-GBICs are also
If the Mdl Status tested when they are "hot-swapped"—installed or changed while the switch is powered
LED is blinking, on.
the affected port
To verify the port has failed, try removing and reinstalling the mini-GBIC without having
is on the cl
to power off the switch. If the port fault indication reoccurs, you will have to replace the
Module.
mini-GBIC.
continued on the next page
sure these connections are snug.
another device into the outlet. Or try plugging the switch into a different outlet or try a
different power cord.
power cycling the switch.
2) and configure it to operate at 9600 baud. Then, reset the switch. Messages should
appear on the console screen and in the console log identifying the error condition.
You can view the console log at that point by selecting it from the console Main Menu.
Diagnosing with the LEDs
Solution
page 2-1, supported transceivers
Troubleshooting
4-5