Diagnostic Tips - HP ProCurve 2824 Install Manual

Diagnostic Tips:

Tip Problem
➊
The switch is not 1. Verify the power cord is plugged into an active power source and to the switch. Make
plugged into an
active AC power
2. Is an EPS/RPS device connected to the switch? If so, refer to your EPS/RPS documen-
source, or the
switch's power
3. Try power cycling the switch by unplugging and plugging the power cord back in.
supply may have
4. If the Power LED is still not on, verify that the AC power source works by plugging
failed and the
EPS/RPS is
powering the
If the power source and power cord are OK and this condition persists, the switch power
switch.
supply may have failed. Call your HP-authorized LAN dealer, or use the electronic support
services from HP to get assistance. See the Customer Support/Warranty booklet for more
information.
➋
A switch Try power cycling the switch. If the fault indication reoccurs, the switch may have failed.
hardware failure Call your HP-authorized LAN dealer, or use the electronic support services from HP to get
has occurred. All assistance. See the Customer Support/Warranty booklet for more information.
the LEDs will stay
on indefinitely.
➌
The switch has 1. Try resetting the switch by pressing the Reset button on the front of the switch, or by
experienced a
software failure
2. If the fault indication reoccurs, attach a console to the switch (as indicated in chapter
during self test.
If necessary to resolve the problem, contact your HP-authorized LAN dealer, or use the
electronic support services from HP to get assistance. See the Customer Support/
Warranty booklet for more information.
➍
One or more of Try disconnecting power from the switch and wait a few moments. Then reconnect the
the switch power to the switch and check the LEDs again. If the error indication reoccurs, one or
cooling fans may more of the fans has failed. The Switch 2824 has three fans and the Switch 2848 has five
have failed. fans and may continue to operate under this condition if the ambient temperature does
not exceed normal room temperature, but for best operation, the switch should be
replaced. Contact your HP-authorized LAN dealer, or use the electronic support services
from HP to get assistance. See the Customer Support/Warranty booklet for more
information.
➎
The network port Try power cycling the switch. If the fault indication reoccurs, the switch port may have
for which the LED failed. Call your HP-authorized LAN dealer, or use the electronic support services from
is blinking has HP to get assistance. See the Customer Support/Warranty booklet for more information.
experienced a
If the port is a mini-GBIC, verify that it is one of the mini-GBICs supported by the switch.
self test or
Unsupported mini-GBICs will be identified with this fault condition. The supported mini-
initialization
GBICs are listed in Chapter 2, "Installing the Switch" on page 2-7. The mini-GBICs are
failure.
also tested when they are "hot-swapped"—installed or changed while the switch is
powered on.
To verify the port has failed, try removing and reinstalling the mini-GBIC without having
to power off the switch. If the port fault indication reoccurs, you will have to replace the
mini-GBIC.
sure these connections are snug.
tation.
another device into the outlet. Or try plugging the switch into a different outlet or try a
different power cord.
power cycling the switch.
2) and configure it to operate at 9600 baud. Then, reset the switch. Messages should
appear on the console screen and in the console log identifying the error condition.
You can view the console log at that point by selecting it from the console Main Menu.
Diagnosing with the LEDs
Solution
Troubleshooting
4-5