Sage Oracle Touch SES990BST Instruction Book page 25

PROBLEM
Water does not
flow from the
group head
Display says
"Water tank
empty" but water
tank is full
No steam or
hot water
No hot water
No steam
The machine is 'On'
but won't operate
Steam pouring out
of group head
Espresso only
drips from the
portafilter spouts,
restricted flow
Espresso flows out
too quickly
POSSIBLE CAUSE WHAT TO DO
•
Machine has not
reached operating
temperature.
•
Water tank is
empty.
•
Water tank not
fully inserted &
locked.
•
Water tank not
fully inserted &
locked.
•
Machine is not
turned on or
up to operating
temperature.
•
Water tank is
empty.
•
Steam wand is
blocked.
•
Coffee is ground
too finely.
•
The coffee is
ground
too coarsely.
•
Coffee beans are
stale.
•
Allow time for the machine to reach operating
temperature.
•
Fill tank. Prime the system by:
1) Touching the 'Brew' button to run water through
the group head for 30 seconds.
2) Touching 'Hot Water' to run water through the hot
water outlet for 30 seconds.
•
Push water tank in fully and lock latch closed.
•
Push water tank in fully and lock latch closed.
•
Ensure the machine is plugged in and ready for use.
•
You may have a blockage in scale.
Please run the descale process.
•
Fill water tank.
•
Refer to 'Cleaning the Steam Wand', page 21.
•
You may have a blockage in scale.
Please run the descale process.
•
Turn machine off. Wait for 60 minutes and turn
machine back on.
•
If problem persists, call Sage Customer Service.
•
Turn machine off. Wait for 60 minutes and turn
machine back on.
•
If problem persists, call Sage Customer Service.
•
Adjust the grind size to a higher number to make the
grind size slightly coarser.
•
You may have a blockage in scale.
Please run the descale process.
•
Adjust the grind size to a lower number to make the
grind size slightly finer.
•
Use freshly roasted coffee beans with a 'Roasted On'
date and consume between 5–20 days after that date.
25