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Section 5: Technical Support
If you are experiencing trouble with your touch display, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.
Solutions to Common Problems
Problem
The touch display does not respond when turning on the system
Monitor display is dim
Monitor display is blank
Monitor displays an "Out of Range" message
Monitor display image looks strange
Touch functionality doesn't work
The OSD buttons or power button does not respond when pressed Check to see if the OSD lock or power lock functions are enabled
User Manual – 32/42/43/5543L Series IDS
Suggested Troubleshooting
Check that the DC power adaptor is properly connected
Use the OSD to increase the brightness
Use the OSD to increase the contrast
If the Power Status LED is blinking, the monitor or Computer Module may be in SLEEP mode
Press any key / move the mouse / touch the touchscreen to see if the image reappears
Check that the signal source device is turned on
Check that that there are no loose cable connections
Adjust your computer's resolution/timing mode to be within the allowable timing ranges
specified for your touch display (see website for specifications)
Adjust your computer's resolution/timing mode to be within the allowable timing ranges
specified for your touch display (see website for specifications)
Use the Auto Adjust function in the OSD
Verify your PC has the latest Elo drivers installed
Perform the calibration routine provided with the latest Elo drivers
SW601960 Rev. F, page 21 of 31
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