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Elo Touch Solutions 3243L User Manual

Elo Touch Solutions 3243L User Manual

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USER MANUAL
Elo Touch Solutions
32/4243L IDS Touch Displays
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SW601960 Rev E
Copyright © 2016 Elo Touch Solutions, Inc. All Rights Reserved.

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Summary of Contents for Elo Touch Solutions 3243L

  • Page 1 USER MANUAL Elo Touch Solutions 32/4243L IDS Touch Displays SW601960 Rev E Copyright © 2016 Elo Touch Solutions, Inc. All Rights Reserved.
  • Page 2 Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Afffiliates (collectively "Elo") makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.
  • Page 3: Table Of Contents

    Table of Content Section 1: Introduction ....................4 Section 2: Installation ....................5 Section 3: Mounting ....................8 Section 4: Operation ....................14 Section 5: Technical Support .................. 20 Section 6: Safety & Maintenance ................22 Section 7: Regulatory Information .................
  • Page 4: Section 1: Introduction

    Section 1: Introduction Product Description Your new touch display combines the reliable performance of Elo Touch Solutions touch products with the latest developments in touch technology and display design. This combination of features creates a natural flow of information between a user and the touch display.
  • Page 5: Section 2: Installation

    Section 2: Installation Unpacking the Touch display Open the carton and verify that the following items are present:     Touch display DVI cable (ETX243L-XXAA models only)   Mounting brackets USB cable (not available for ETX243L-0NXX models)  ...
  • Page 6 Connector Panel & Interfaces Note: DVI or HDMI are available on certain models only. Touch display Connections 1. Connect a video cable from your host computer to the monitor. For VGA cables, tighten the video cables screws for best performance. 2.
  • Page 7 Installing the Touch Technology Software Drivers No additional drivers are required for your projected-capacitive touch display with Windows 7 and 8 operating systems, it uses Windows HID drivers. To download latest touch drivers: 1. Visit www.elotouch.com/Support/Downloads/Driver/DriverDownload/Default.aspx 2. Select the operating system from “Operating System” dropdown menu. 3.
  • Page 8: Section 3: Mounting

    Section 3: Mounting General Mounting Information The OSD text can be rotated between portrait and landscape mode through the OSD menu to better suit your mounting orientation. Portrait and Landscape Mode The monitor can only be installed in portrait or landscape mode following the below diagram. The THIS END UP sticker will point up. User Manual –...
  • Page 9 For Elo Part Numbers E220625, E589724, and E444804: Portrait mode can only be installed in the 90 degrees orientation such that the Elo logo on the back is rotated to the right and the cables are connected from the left side, as the following image shows. Insert cables from this side Landscape mode can only be installed at 0 degrees such that the Elo logo is on the back is not rotated and the cables are connected from the bottom, as the...
  • Page 10 Insert cables from this side Side Bracket Mount Threaded holes are provided on the sides of the monitor for mounting using the provided brackets. For ET3243L: User Manual – 32/4243L Series IDS...
  • Page 11 For ET4243L: User Manual – 32/4243L Series IDS...
  • Page 12 User Manual – 32/4243L Series IDS...
  • Page 13 Rear VESA Mount For ET3243L Monitors: A four-hole 400x200mm mounting pattern for M6 screws is provided on the rear of the monitor. The VESA FDMI-compliant counting is coded: VESA MIS-F, 400, 200, 6. For the ET4243L Monitor: A four-hole 400x400mm mounting pattern for M6 screws is provided on the rear of the monitor. The VESA FDMI-compliant counting is coded: VESA MIS-F, 400, 400, 6.
  • Page 14: Section 4: Operation

    Section 4: Operation Power To turn the touch display on or off, press the touch display power button on the OSD controller once. The Power Status LED on the OSD controller functions according to the following table: Touch Display /Computer Module Status LED Status SLEEP PULSING...
  • Page 15 For more configuration options, double click on the EloConfig desktop shortcut to open up the Elo Touchscreen Configuration screen. Projected Capacitive Touch Technology When connected to Windows 7 or 8 computers, the touch display can report 10 simultaneous touches. When connected to Windows XP computers, the touch display reports single touches.
  • Page 16 need for adjustments for different video mode timings, the monitor correctly scales and displays some of the video industry’s most common video timing modes. Refer to the technical specifications for this monitor at http://www.elotouch.com for a list of these Preset Video Modes. To keep the product operating at an optimum level please limit the product usage cycle to 18 hours for every 24 hours: Usage duty cycle: 18 hours on per 24 hours Elo recommends using the Content Management System, O/S scheduling settings, or RTC scheduling settings and/or EloView commands to manage duty cycle.
  • Page 17 Parameter Available Adjustment Increase/decrease monitor brightness. Brightness Default: maximum Increase/decrease monitor contrast Contrast Default: best gray-shade performance Allows fine adjustments of the panel’s pixel dot clock. Clock Only applicable for VGA input video Allows fine adjustments of the panel’s pixel dot clock phase. Phase Only applicable for VGA input video Automatically adjusts the system clock to the input analog VGA video signal, affecting the H-position, V-position, Clock, and Phase menu items.
  • Page 18 The monitor continually scans for active video on the VGA, DVI, and HDMI connectors. This adjustment selects which of those input ports should be given priority to be displayed. The options are: VGA Priority, HDMI (for ETX243L-XXWA models) Video Priority or VGA Priority, DVI Priority (for ETX243L-XXAA models) Default: HDMI (for ETX243L-XXWA models) or DVI Priority (for ETX243L-XXAA models) All touch display adjustments made through the OSD are automatically memorized as soon as they are entered.
  • Page 19 For touch displays with RTC function enabled, please make sure the Touch on Sleep mode is enabled in the OSD menu, by selecting “Miscellaneous” and then enabling the “Touch” setting. If you still are having trouble with Wake on Touch, please download the latest Elo drivers to allow the touch display to use this function.
  • Page 20: Section 5: Technical Support

    Section 5: Technical Support If you are experiencing trouble with your touch display, refer to the following suggestions. If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service. Solutions to Common Problems Problem Suggested Troubleshooting...
  • Page 21 Technical Assistance Technical Specifications Online Self-Help Technical Support visit www.elotouch.com/products visit www.elotouch.com/go/websupport visit www.elotouch.com/go/contactsupport for technical specifications for this device for online self-help for technical support See this user manual’s last page for worldwide technical support phone numbers. User Manual – 32/4243L Series IDS...
  • Page 22: Section 6: Safety & Maintenance

    Section 6: Safety & Maintenance Safety To avoid risk of electric shock, follow all safety notices and do not disassemble the touch display. They are not user-serviceable. Ensure that your installation is equipped to maintain the specified environmental conditions listed in the Technical Specifications Section. Care and Handling The following tips will help keep your touch display functioning at an optimal level: ...
  • Page 23 Waste Electrical & Electronic Equipment Directive (WEEE) This product should not be disposed of with household waste. It should be deposited at a facility that enables recovery and recycling. User Manual – 32/4243L Series IDS...
  • Page 24: Section 7: Regulatory Information

    Section 7: Regulatory Information I. Electrical Safety Information: Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed. There are no operator serviceable parts inside this equipment.
  • Page 25 2) If this equipment appears to cause interference with radio or television reception, or any other device: a) Verify as an emission source by turning the equipment off and on. If you determine that this equipment is causing the interference, try to correct the interference by using one or more of the following measures: Move the digital device away from the affected receiver.
  • Page 26 (2). It is encouraged and recommended that this product be recycled and reused according to local laws. The product should not be thrown away casually.         SW601960 Rev E Copyright © 2016 Elo Touch Solutions, Inc. All Rights Reserved.
  • Page 27   V. Monitor Specifications Electrical Ratings: Input: 100 - 240VAC, 50/60Hz, 2.5A Operating Conditions: Temperature: 0°C - 40°C Humidity: 20% to 80% (non-condensing) Altitude: 0 to 3,658m Storage Conditions: Temperature: -20°C - 60°C Humidity: 10% to 90% (non-condensing) Altitude: 0 to 12,192m User Manual –...
  • Page 28: Section 8: Warranty Information

    Section 8: Warranty Information For warranty information, go to http://www.elotouch.com/Support/warranty.asp User Manual – 32/4243L Series IDS...
  • Page 29 Notes User Manual – 32/4243L Series IDS...
  • Page 30  Upcoming events  Press releases  Software drivers To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you. North America Europe Asia-Pacific Latin America 800-ELO-TOUCH Elo Touch Solutions...

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4243l