Section 5: Technical Support - Elo Touch Solutions 90 Series User Manual

Section 5: Technical Support

If you are experiencing trouble with your touch display, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.
Worldwide technical support phone numbers are available on the last page of this use manual.
Solutions to Common Problems
Problem
The touch display does not respond
when turning on the system
Monitor display is dim
Monitor display is blank
Monitor displays an "Out Of Range" message
Monitor display image looks strange
Touch functionality doesn't work
The OSD buttons or power button
does not respond when pressed
Can't wake on touch
Only have one touch
User Manual - 90 Series
Suggested Troubleshooting
Check that the DC power adaptor is properly connected
Verify the DC power adaptor is functioning
Use the OSD to increase the brightness
Use the OSD to increase the contrast
If the Power Status LED is blinking, the monitor or Computer Module may be in SLEEP mode
Press any key / move the mouse / touch the touchscreen to see if the image reappears
Check that the signal source device is turned on
Check that that there are no loose cable connections
Adjust your computer's resolution/timing mode to be within the allowable timing
ranges specified for your touch display (see website for specifications)
Adjust your computer's resolution/timing mode to be within the allowable timing
ranges specified for your touch display (see website for specifications)
Use the Auto Adjust function in the OSD
Verify your PC has the latest Elo drivers installed
Perform the calibration routine provided with the latest Elo drivers
Check to see if the OSD lock or power lock functions are on
Check to see if the OSD touch on sleep function is disabled
Check to see if the OSD touch through function is on
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