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MEGA-PIXEL NETWORK CAMERA
Troubleshooting
If you suspect a problem is being caused by incorrect configuration or some
other minor problem, consult the troubleshooting guide below.
Upgrading the Firmware
Firmware is software that determines the functionality of the network camera.
One of your first actions when troubleshooting a problem should be to check
the current firmware. The latest version may contain a correction that fixes your
particular problem. The current firmware version in your camera is displayed
on the Basic Configuration or About. For the latest firmware of the camera, please
contact with your product administrator.
Detailed instructions on how to perform the upgrade process are provided with
each new release.
General Troubleshooting
The following list covers some of the problems that may be encountered and
suggests how to remedy them:
Symptom
The camera cannot be accessed
by some clients.
The camera works locally, but not
externally
Poor or intermittent network
connection.
The camera cannot be accessed
via a host name.
Not possible to log in.
No image using Refresh and/or
slow updating of images.
Images only shown in
black & white.
Blurred images.
If using a proxy server, try disabling the proxy setting
in your browser. Check all cabling and connectors.
Check if there are firewall settings that need to be
adjusted. Check if there are router settings that need
to be configured.
If using a network switch, check that the port on that
device uses the same setting for the network connection
type (speed/duplex).
Check that the host name and DNS server settings
are correct.
When HTTPS is enabled, ensure that the correct
protocol (HTTP or HTTPS) is used. When attempting
to log in, you may need to manually type in http or https
in the browser's address bar.
If images are very complex, try limiting the number of
clients accessing the camera.
Check the Video & Image setting.
Refocus the camera.
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