Printer will not turn
on
Printer will not print
Printer is offline
Printer prints garbled
information
The cables may not
be connected properly
or the printer is
unplugged.
Printer is not turned
on.
Printer is not online.
The printer drivers for
the application are not
installed.
Paper tray is empty.
Correct printer drivers
are not installed.
Cables are not
connected properly.
Ensure that the cables
are properly connected
and that the power plug
is connected to an
electrical outlet.
Turn on the printer.
Set the printer to online.
Install the necessary
printer drivers using the
Add New Hardware
wizard.
If you are running
Windows NT 4.0, click
StartÆControl PanelÆ
Printers to install the
necessary printer drivers.
Fill the paper tray with
paper. Set the printer to
online.
Install the correct printer
drivers.
Ensure that the printer
cable is properly
connected to the
computer or convenience
base.
Troubleshooting