Troubleshooting - Microcom 485 User Manual

Troubleshooting

No Ethernet address is listed on the test ticket. Is
DHCP turned on? Is the cable plugged in?
DHCP is turned on, but I cannot connect to the printer.
Is the network connection you are plugged in to running a DHCP server? If yes, it might take a
few moments to assign the printer an IP address. If no, wait approximately 60 seconds and the
printer will assign itself a default IP address of 192.168.200.3.
When I press the push button, all that is printed are diagonal lines.
The printer is not in FGL mode, so the FGL test ticket is not printed. You can reboot the printer
with the push button held in to print a diagnostic ticket which contains mostly the same
information. This will help determine how to communicate with the printer.
During the installation, the progress bar is stuck on "Installing C++ Redistributables".
This can sometimes happen during the installation process and could be caused by a number of
things. There are a few things to check out if this happens:
• Go to Windows Update and check that your OS is up to date.
• Go to Installed Programs and Features and see if the redistributable is already installed.
• Close the installer and try to run the 485 Configuration Application. Sometimes the progress
bar hangs even though the installation was successful.