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TROUBLESHOOTING
Software Solutions
I would like to see if my Internet connection is alive.
For this, you will use the ping command to test the connection.
Before attempting, ensure that Obtain an IP address automatically
has been selected in the computer's settings and that you have an IP
address assigned. Refer to Section 2: Configuration > Configure
Your Computers, for further details.
1
Open a command prompt by clicking Start and Run.
!
For Windows 98 and ME, in the Open field, type command
and press Enter or OK.
!
For Windows 2000 and XP, type cmd.
!
Or, navigate using your Start button to
Programs>Accessories>Command Prompt.
2
In the Command window, type ipconfig.
!
You should see an IP address for your network adapter:
Ethernet Adapter Local Area Connection:
Connection-specific DNS Suffix.: Example.example.example.com.
IP Address. . . . . . . . . . . . : 192.168.40.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.40.1
3
In the Command window, type ping followed by the AP's IP
address and press Enter. For example type: ping 192.168.40.3.
There is a good possibility that the Default Gateway's IP address
is the AP's IP address. You can verify the AP's IP address on the
Control Panel > Network Access screen.
!
If you receive a reply (the first word will be Reply...), then
your computer is connected to the AP. Proceed to Step 4.
!
If you do NOT receive a reply, try from a different computer to
verify that the first PC is not the cause of the problem.
4
In the Command window, type ping and your ISP's default
gateway and press Enter. For example type: ping 192.168.40.1.
!
If you receive a reply (It might look something like this: Reply
from 216.109.125.72...), then your connection to the Internet
is alive and well. You can verify the ISP's IP address at the
Gateway IP field on the Control Panel > Network Access
screen.
SECTION 4, TROUBLESHOOTING
SECTION 4
4-3
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