Technical Support (Faq) - Planar PZN2710Q User Manual

TECHNICAL SUPPORT (FAQ)

Problem & Question
Power LED is not on
No Plug & Play
Picture is fuzzy
Picture bounces or a wave pattern is
present in the picture
The power LED is ON (Amber) but
there's no video or no picture.
Missing one of the primary colors
(RED, GREEN, or BLUE)
Screen image is not centered or sized
properly.
Picture has color defects
(white does not look white)
Poor brightness or contrast
Horizontal or vertical disturbances on
the screen
Possible Solution
* Check if the Power Switch is in the ON position.
* Power Cord should be connected.
* Check if the PC system is Plug & Play
compatible.
* Check if the Video Card is Plug & Play
compatible.
* Check if the D-15 plug pin of Video Cable is
bent.
* Adjust the Contrast and Brightness Controls.
* Move elec trical devices that may cause
electrical interference.
* Computer Power Switch should be in the ON
position.
* Computer Video Card should be snugly seated
in its slot.
* Make sure monitor's video cable is properly
connected to the computer.
* Inspect monitor's video cable and make sure
none of the pins are bent.
* Make sure computer is operational by hitting
the CAPS LOCK key on the keyboard while
observing the CAPS LOCK LED. The LED should
either turn ON or OFF after hitting the CAPS
LOCK key.
* Inspect the monitor's video cable and make
sure that none of the pins are bent.
* Adjust pixel frequency (CLOCK) and PHASE.
* Adjust RGB color or select color temperature.
* When the brightness of the screen lowers
after being used for a certain period and the
function of the display is affected, send it to our
authorized service center for repair.
* Adjust CLOCK and PHASE.
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