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TECHNICAL SUPPORT (FAQ)
Problem & Question
Power LED is not on
No Plug & Play
Picture is fuzzy
Picture bounces or a wave
pattern is present in the
picture
The power LED is ON
(Amber) but there's no video
or no picture.
Missing one of the primary
colors (RED, GREEN, or
BLUE)
Screen image is not centered
or sized properly.
Picture has color defects
(white does not look white)
Horizontal
disturbances on the screen
or
vertical
Possible Solution
*Check if the Power Switch is in the
ON position
*Power Cord should be connected
*Check if the PC system is Plug &
Play compatible
*Check if the Video Card is Plug &
Play compatible
*Check if the D-15 plug pin of Video
Cable is bent.
*Adjust the Contrast and Brightness
Controls.
*Move electrical devices that may
cause electrical interference.
*Computer Power Switch should be
in the ON position.
*Computer Video Card should be
snugly seated in its slot.
*Make sure monitor's video cable is
properly connected to the computer.
*Inspect monitor's video cable and
make sure none of the pins are
bent.
*Make sure computer is operational
by hitting the CAPS LOCK key on
the keyboard while observing the
CAPS LOCK LED. The LED should
either turn ON or OFF after hitting
the CAPS LOCK key.
*Inspect the monitor's video cable
and make sure that none of the pins
are bent.
*Adjust pixel frequency (CLOCK)
and
FOCUS
(AUTO).
*Adjust RGB color or select color
temperature.
*Use win 95/98 shut-down mode
Adjust CLOCK and FOCUS or
perform hot- key (AUTO-key).
17
or
press
hot-key
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