Technical Support (Faq) - Planar PZN3410Q User Manual

TECHNICAL SUPPORT (FAQ)

Problem & Question
Power LED is not on
No Plug & Play
Picture is fuzzy
Picture bounces or a wave pattern is
present in the picture
The power LED is ON (Amber) but
there's no video or no picture.
Missing one of the primary colors
(RED, GREEN, or BLUE)
Picture has color defects
(white does not look white)
Poor brightness or contrast
No power for USB hub
Connected USB devices and Ethernet
speed is slow
Possible Solution
* Check if the Power Switch is in the ON position.
* Power Cord should be connected.
* Check if the PC system is Plug & Play compatible.
* Check if the Video Card is Plug & Play compatible.
* Check if the D-15 plug pin of Video Cable is bent.
* Adjust the Contrast and Brightness Controls.
* Move electrical devices that may cause electrical
interference.
* Computer Power Switch should be in the ON
position.
* Computer Video Card should be snugly seated in
its slot.
* Make sure monitor's video cable is properly
connected to the computer.
* Inspect monitor's video cable and make sure
none of the pins are bent.
* Make sure computer is operational by hitting the
CAPS LOCK key on the keyboard while observing
the CAPS LOCK LED. The LED should either turn
ON or OFF after hitting the CAPS LOCK key.
* If connected to USB Type C, make sure USB
standby is set to On.
* Inspect the monitor's video cable and make sure
that none of the pins are bent.
* Adjust RGB color or select color temperature.
* When the brightness of the screen lowers
after being used for a certain period and the
function of the display is affected, send it to our
authorized service center for repair.
* Make sure KVM switch is switched to active USB
upstream source.
* Make Sure USB standby is set to On.
* Change USB setting from USB2.0 to USB3.2
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