Troubleshooting - Napoleon Prestige PRO BIPRO825RBIP-3 Manual

16

Troubleshooting

EN
Problem
Low heat / Low flame
when valve turned to
high.
Excessive flare-ups/
uneven heat.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Main burner will not
light with the igniter, but
will light with a match.
Humming regulator.
Burners will not cross
light each other.
"Paint" appears to be
peeling inside lid or
hood.
Burner output on "high"
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
www.napoleongrills.com
N415-0543 DEC 12.18.indd 16
Possible Causes
For propane - improper lighting
procedure.
For natural gas - undersized supply
line.
For both gases - improper preheating.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on
sear plates and in drip pan.
Possible spider web or other debris,
or improper air shutter adjustment.
Improper air shutter adjustment.
Jet-fire outlet is dirty or clogged.
Normal occurrence on hot days.
Dirty or corroded cross light brackets.
Grease build-up on inside surfaces.
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Propane regulator in "low flow" state.
Solution
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high for
10 to 15 minutes.
Ensure sear plates are installed with the holes
towards the front and the slots on the bottom.
See assembly instructions.
Preheat grill with both main burners on high for
10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Thoroughly clean burner by removing. See
general maintenance instructions. Open air
shutter slightly according to combustion air
adjustment instructions. (This must be done by
a qualified gas installer.)
Close air shutter slightly according to
combustion air adjustment instructions. (This
must be done by a qualified gas installer.)
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Clean or replace as required.
This is not a defect. The finish on the lid and
hood is porcelain, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards that flake off. Regular cleaning
will prevent this. See cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
N415-0543 DEC 12.18
12/13/2018 10:19:18 AM