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The modem is not recognized by the computer
Make sure the line connected to the modem is working and plugged into
the appropriate port on the modem. See "Connecting the modem" on
page 28 to make sure that the connections have been made correctly.
If the modem shares the telephone line with another device, make sure
the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
Shut down and restart your computer.
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
, then select
Start
Modem Options
3
Click/double-click the
tab.
Modems
4
Click to select your modem, then click
Properties window opens.
5
Click the
Diagnostic
modem appears, the modem passed diagnostics. If no modem
information is available, a white screen appears with no data, or if
you get an error such as "port already open" or "the modem has
failed to respond," the modem did not pass diagnostics.
. If you do not see the
Control Panel
icon, click
Switch to Classic View
Phone and Modem Options
tab, then
Query Modem
www.gateway.com
Troubleshooting
Phone and
.
icon, then click the
. The Modem
Properties
. If information about the
211
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Table of Contents
Troubleshooting
