Internet - Gateway Solo 1400 User Manual

Chapter 16: Troubleshooting
The hard drive cannot be accessed, or you receive a "General failure
reading drive C" error message
If a diskette is in the diskette drive, eject it and restart the computer.
Make sure that the hard drive is correctly installed. Remove it, firmly
reinsert it, then restart your computer. For more information, see
"Replacing the hard drive" on page 129.
If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.

Internet

You cannot connect to the Internet
Make sure your computer is connected to the telephone line and the
telephone line has a dial tone. See "Connecting the modem" on page 28
to make sure that the connections have been made correctly.
If you have the call waiting feature on your telephone line, make sure
it is disabled.
Make sure your account with your Internet Service Provider (ISP) is set
up correctly. Contact your ISP technical support for help.
Make sure you do not have a problem with your modem. For information
about solving modem problems, see "Modem" on page 208.
You receive an "Unable to locate host" message and are unable to
browse the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.
Double-check the URL or try a different URL.
If the error message still appears, disconnect from the ISP connection and
close your browser, then reconnect and open the browser. If you still get
the error, your ISP may be having technical difficulties.
206 www.gateway.com