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Chapter 16: Troubleshooting
You cannot connect to the Internet
The ISP may be having technical difficulties. Contact your ISP technical
support for help.
See if the modem works with a different communications program. The
problem may be with just one program.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public
telephone lines to 53K. Other factors, such as line noise, telephone service
provider equipment, or ISP limitations, may lower the speed even further.
If your system has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your system has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.
You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patches, and updates for current Gateway hardware and
software.
The server provides a secure connection and is a stand-alone server. You
cannot use it to access the Internet. The server cannot be accessed Mondays
from 8:00 a.m. to 12:00 p.m. CST.
To access the gateway.your.way dial-up server:
1
2
3
4
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
210
Insert Disc 1 of the System Restoration Kit.
Select
.
Help
Click
Support Web Site
To check your modem connection speed, select the
After your modem connects, move the mouse cursor over the
icon (located next to the clock on your Taskbar), your
Networking
modem connection speed appears.
www.gateway.com
, then follow the on-screen instructions.
option.
Direct Dial
Dial-Up
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Table of Contents
Troubleshooting
