Dimplex CDFI1000-PRO Owner's Manual page 20

Warranty
calling. Limited warranty service requires a
proof of purchase of the product.
What Glen Dimplex Americas will do in the
event of a defect
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during (i) the 2 year limited warranty
period for products other than fireplace
surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have
the following rights:
• Limited warranty service will be
performed solely by dealers or service
agents of Glen Dimplex Americas
authorized to provide limited warranty
services.
• For products (other than surrounds
(mantels) and trims) for the period
ending at midnight on the first
anniversary of the date of first
purchase, Glen Dimplex Americas
will in its sole discretion either repair
or replace such defective product or
part without charge. If Glen Dimplex
Americas is unable to repair or replace
such product or part, or if repair or
replacement is not commercially
practicable or cannot be timely made,
Glen Dimplex Americas may, in lieu of
repair or replacement, choose to refund
the purchase price for such product
or part. This limited warranty entitles
the purchaser to on-site or in-home
warranty services. Accordingly, Glen
Dimplex Americas will be responsible
for all labour and transportation
costs associated with the repair or
replacement of the product or part
except as follows: (i) charges may
be levied for travel costs incurred to
travel to the purchaser's site where the
product is located if the purchaser's site
is beyond 30 miles (48 km) from the
closest service depot of Glen Dimplex
20
Americas dealer or service agent; and
(ii) the purchaser is solely responsible
for providing clear access to all
serviceable parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the day
after the first anniversary of the first
purchase and ending at midnight
on the second anniversary of the
date of first purchase, this limited
warranty entitles the purchaser to
replacement parts only without charge.
If Glen Dimplex Americas is unable to
replace such part, or if replacement
is not commercially practicable or
cannot be timely made, Glen Dimplex
Americas may, in lieu of replacement,
choose to refund the purchase price
for such part. The purchaser shall
not be entitled to on-site or in-home
warranty services. The purchaser
shall be responsible for all expenses
incurred for the removal of the part
and installation of the replacement part
including, without limitation, all shipping
costs and transportation costs to and
from the authorized dealer's or service
agent's place of business and all labour
costs. Such costs shall not be the
responsibility of Glen Dimplex Americas.
• For surrounds (mantels) and trims
for the period ending at midnight
on the first anniversary of the date
of first purchase, Glen Dimplex
Americas will in its sole discretion
either repair or replace such defective
surrounds (mantels) and trims or part
thereof without charge. If Glen Dimplex
Americas is unable to repair or replace
such product or part, or if repair or
replacement is not commercially
practicable or cannot be timely made,
Glen Dimplex Americas may, in lieu
of repair or replacement, choose to
refund the purchase price for such
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