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Troubleshooting
Symptom
Spout does not
operate e.g no
water flow.
No power to the
power supply
box.
Flow or water
too low
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.
Cause
Sensor cable not connected.
Water supply not turned on.
Solenoid valve not opening.
No mains electrical power to
the power supply box.
Blockage in water supply
pipework.
Inlet water supply pressure too
low.
No Mains power to the power
supply box.
Mains power supply failed and
no batteries fitted or batteries
low.
Inlet filter is partially blocked.
Partially closed stop or service
valve in water supply pipework.
Inlet water supply pressure too
low.
Remedy
Check that the sensor cable is
connected. If not connected,
connect sensor cable. Refer to
'Electrical Connections' on page
10.
Turn on water supply and open
any isolation / service valves.
Contact Bristan Customer
Services on 0844 701 6273.
Connect power supply cable.
Refer to 'Electrical Connections'
on page 10.
Remove pipework and flush to
remove any debris.
Remove inlet filter and clean
under running water.
Refer to 'Specifications' section
on page 6.
Connect power supply cable.
Refer to 'Electrical Connections'
on page 10.
Check mains power supply.
Insert / change batteries. Refer
to 'Installation - Inserting
batteries' section on page 9.
Clean inlet filter. Refer to
'Maintenance' section on page
13-14.
Open stop or service valve.
Adjust inlet water pressure
accordingly. Refer to
'Specifications' section on page 6.
15
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