Tripp Lite SmartOnline AGPS8294 Series Owner's Manual page 23

Troubleshooting and Event Log
See the chart below for explanation of UPS faults and warnings that can be accessed via the Event Log feature via the LCD screen or
PowerAlert software, as well as suggested solutions for each fault/warning.
LCD Header
Fault/Alarm Message
UPS Internal Errors/Faults:
BUS Start Voltage Low Inverter
Error 1
Bus Over Voltage Inverter
Error 2
Bus Under Voltage Inverter
Error 3
Bus Voltage Unbalance Inverter
Error 4
Inverter Soft Start Failed Inverter
Error 5
Inverter Over Voltage Inverter
Error 6
Inverter Under Voltage Inverter
Error 7
Inverter Short Circuit Inverter
Error 8
Battery/Charger Related Errors/Faults:
Charger Failure Charger
Failure
Over Charge Over Charge
Battery Over Voltage Batt. Over
Voltage
Battery Under Voltage Batt. Under
Voltage
Bad Battery Bad Battery
Low Battery Low Battery
Internal Battery Age Battery-Age
Alert Alert
External Smart Battery Battery-Age
Age Alert Alert
External Non-Smart Battery-Age
Battery Age Alert Alert
Smart Batt Changed Smart Batt
Changed
LCD Screen Message
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
Inverter output short. Remove
the source of short circuit from
UPS output.
If issue persists, contact
Tripp Lite.
If issue persists, contact
Tripp Lite.
Check battery type used.
If issue persists, contact
Tripp Lite.
Check battery type used.
If issue persists, contact
Tripp Lite.
Restart UPS. If issue persists,
contact Tripp Lite.
Save your data before UPS
shuts down.
Internal battery may need
replacement.
External Smart battery:
{SerialNumber} may need
replacement.
External battery may need
replacement.
The number of Smart battery
packs are changed at month/
date/year hr: min. Runtime has
been adjusted. If this change
is unexpected, please check
smart battery communications.
LCD Event Log Display (Event
Type with Date/Time Stamp)
mm/dd/yyyy Inv Err 1 hh:mm
mm/dd/yyyy Inv Err 2 hh:mm
mm/dd/yyyy Inv Err 3 hh:mm
mm/dd/yyyy Inv Err 4 hh:mm
mm/dd/yyyy Inv Err 5 hh:mm
mm/dd/yyyy Inv Err 6 hh:mm
mm/dd/yyyy Inv Err 7 hh:mm
mm/dd/yyyy Inv Err 8 hh:mm
mm/dd/yyyy Chrg Err 1 hh:mm
mm/dd/yyyy Chrg Err 2 hh:mm
mm/dd/yyyy Batt Err 1 hh:mm
Note: If the UPS shuts down from Batt
Err 1, another event, "Batt Err 1 SD",
is also logged on the event log screen.
mm/dd/yyyy Batt Err 2 hh:mm
Note: If the UPS shuts down from Batt
Err 2, another event, "Batt Err 2 SD",
is also logged on the event log screen.
mm/dd/yyyy Batt Err 3 hh:mm
Note: If the UPS shuts down from Batt
Err 3, another event, "Batt Err 3 SD",
is also logged on the event log screen.
mm/dd/yyyy Low Batt hh:mm
Note: If the UPS shuts down from Low
Batt, another event, "Low Batt SD", is
also logged on the event log screen.
mm/dd/yyyy Batt Alert 1 hh:mm
mm/dd/yyyy Batt Alert 2 hh:mm
mm/dd/yyyy Batt Alert 3 hh:mm
mm/dd/yyyy S BP Changed hh:mm Warning
23
Fault Or
Alarm? Additional Comments
UPS fault
UPS fault
UPS fault
UPS fault
UPS fault
UPS fault
UPS fault
UPS fault
Warning Charger is not working. No
charge current.
Warning Charger is working but
charge voltage is too high.
UPS fault
UPS fault
Warning
Warning
Warning
Warning
Warning