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If the router is not functioning properly, you can refer first to this chapter for simple troubleshooting before
contacting your service provider. This could save your time and effort but if the symptoms persist, then consult
your service provider.
Problems starting up the router
Problem
None of the LEDs are
on when you turn on
the router.
You have forgotten
your router login
username and/or
password .
Problems with the WAN Interface
Problem
Obtaining WAN IP
failure
Problems with the LAN Interface
Problem
Can't ping any PCs on
the LAN.
Corrective Action
Check the connection between the adapter and the router. If the error persists,
you may have a hardware problem. In this case you should contact technical
support.
Try the default username "admin" and password "admin". If this fails, you can
restore your router to its factory settings by holding the Reset button on the back
of your router more than 6 seconds
Corrective Action
Check that your internet settings are the same as those provided by your ISP.
Reboot the router if you still have problems, you may need to verify these settings
with your ISP.
Corrective Action
1. Check the Ethernet LEDs on the front panel. The LED should be on for a port
that has a PC connected. If it is off, check the cables between your router and the
PC.
2. Verify that the IP address and the subnet mask are consistent between the
router and the PC.
Troubleshooting
111
Chapter 5
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