Troubleshooting - Rath 2100-CPL Installation & Operation Manual

Troubleshooting

Problem
No dial tone when the button is
pushed:
Audio is low from the speaker:
Audio is distorted from the speaker:
When the called party hangs up,
strobe continues to flash:
When the called party hangs up,
busy signal is heard through
speaker:
Call Station appears non-functional.
Strobe does not flash and no audio
is heard from the speaker when
button is pushed:
LED above push button comes on
and goes off immediately:
Possible Cause & Solutions
• Check to make sure the phone line is connected to SmartPhone board.
• Verify dial tone and voltage on phone line going into unit.
• Speaker control needs to be adjusted. Go to "Speaker Adjustment"
on page 7.
• Make sure the speaker holes are not blocked.
• Speaker control needs to be adjusted. Go to "Speaker Adjustment"
on page 7.
• Make sure there are no items touching the speaker inside of the
Call Station.
• Phone company or phone system is not providing a disconnect
signal. Contact the appropriate party to make sure the disconnect
signal is provided.
• Phone company or phone system is not providing a disconnect signal.
• Operator needs to press *, # to disconnect the call.
• Disconnect time on phone needs to be lowered (see page 6).
• Check to make sure the phone line is connected from the
communication source.
• Check electrical connections and 120v supply to transformer.
• Push button may be non-functional.
• No dial tone or operating voltage from communication source.
• Remove line from SmartPhone and connect to analog phone.
Verify 2-way calling.
Page 8