Intermec SF61BUG User Manual page 72

Chapter 4 — Troubleshooting and Maintaining the SF61B
62
Problems and Possible Solutions (continued)
Problem
After a software reset:
•
by reading / sending
a Reset factory
defaults command
•
by performing a
firmware upgrade
you can see the
Outgoing and Incoming
virtual COM ports in
your host's Bluetooth
settings (SPP
connection) but your
host device / application
tells you that they are
not available.
You have added your
scanner to your host
device during an SPP
pairing procedure but
you cannot see the
corresponding
Outgoing and Incoming
COM ports in your
host's Bluetooth
settings.
Possible Solution
Depending on your host configuration (host
device, Bluetooth version), you may have to re-pair
your product with your host device /application to
reset your scanner-host Bluetooth settings (see the
appropriate section in Chapter 2,
SF61B).
There may be a Bluetooth management problem
on your host device, try the following procedure:
1
Disconnect your scanner from your host device
(see Chapter 2, Connecting the
2
Remove your scanner from the host's device
list.
3
Restart your host device (power down / power
up).
4
Re-pair your scanner with your host for SPP
connection and check the available COM ports
in your host devices's Bluetooth settings.
If this does not solve the problem, try this
workaround (see Chapter 2,
SF61B for details on the different pairing /
connection methods):
1
Pair / connect your scanner with your host
device using the HID profile.
2
Disconnect your scanner from the host device.
3
Remove your scanner from the host's device list
if applicable.
4
Re-pair your scanner with your host for SPP
connection and check the available COM ports
in your host devices's Bluetooth settings.
SF61 Cordless Scanner User's Guide
Connecting the
SF61B).
Connecting the