Troubleshooting - Samsung ET-WV525 User Manual

This chapter provides solutions to problems that can occur during the installation and operation of the router. Read the fol-
lowing descriptions if you are having problems. The examples below are illustrated in Windows
operating system, the screen captures on your computer will look similar to the following examples.
Why can't I access the web-based configuration utility?
When entering the IP address of the router (192.168.0.1 for example), you are not connecting to a website nor do you have to
be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on
the same IP subnet to connect to the web-based utility.
Make sure you have an updated Java-enabled web browser. We recommend the following:
• Microsoft Internet Explorer® 6.0 and higher
• Mozilla Firefox 3.0 and higher
• Google™ Chrome 2.0 and higher
• Apple Safari 3.0 and higher
Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a dif-
ferent cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on.
Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate,
Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files
included with your firewall software for more information on disabling or configuring it.
Configure your Internet settings:
• Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab, click the button to
restore the settings to their defaults.
• Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button. Make sure
nothing is checked. Click OK.
• Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK three times.
• Close your web browser (if open) and open it.
Access the web management. Open your web browser and enter the IP address of your router in the address bar. This should
open the login page for your web management.
If you still cannot access the configuration, unplug the power to the router for 10 seconds and plug back in. Wait about 30
seconds and try accessing the configuration. If you have multiple computers, try connecting using a different computer.
What can I do if I forgot my password?
If you forgot your password, you must reset your router. Unfortunately this process will change all your settings back to the
factory defaults.
To reset the router, locate the reset button (hole) on the rear panel of the unit. With the router powered on, use a paperclip
to hold the button down for 10 seconds. Release the button and the router will go through its reboot process. Wait about 30
seconds to access the router. The default IP address is 192.168.0.1. When logging in, the username is admin and leave the
password box empty.
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