Troubleshooting - Angelcare Platinum AC1100T Manual

Battery capacity display
Batteries capacity icon is always displayed on the LCD screen. If battery capacity is too low or if the batteries need to be
recharged, the Parents Unit will emit a warning beep every 15 seconds.The batteries will support all normal operations until
1/3 full, after which they need to be recharged. The charging cycle display keeps running until the battery capacity reaches a
level that allows normal operations. It is preferable to keep the unit on the charger for 16 hours to fully recharge the batteries.
While the Parents Unit is put on the charger the battery icon will be running as shown.
Link between units
The antenna icon is always displayed on the LCD screen. It indicates the strength of the link to the Nursery Unit. Depending on the quality of the reception it will display the icons
as shown. When the link between the Parents Unit and the Nursery Unit is lost, the 'Out of range' alarm is triggered: 3 consecutive beeps will be heard every 5 seconds. The 'OUT
OF RANGE' alarm icon will be displayed on the Parents Unit screen. On the top bar, 'the "lost link' icon will be displayed.
Good link
Low link
Out of range Icon
Lost link
on LCD screen

Troubleshooting

Problem
False alarms.
E
N
Alarm will not sound.
No sound is being transmitted.
Nursery Unit power ON indicator (green light) does not
light up.
Very weak reception
Static, distortion, interference (interference from other
monitors, wireless phones, walkie-talkies, etc...)
Feedback (loud noises emitted from Parents Unit).
The Parents Unit screen is black.
In case the connection between the Nursery Unit and the Parents Unit is completely lost, you can follow these steps to
restore the connection.
1. Make sure the Parents Unit and the Nursery Unit are turned off.
2. Turn the Nursery Unit on.
3. Press and release the left wing 4 times. The night light will flash.
4. Turn the Parents Unit on. A blue screen will appear with the lost link icon on the top bar.
5. While pressing the talk back button on the right side of the Parents Unit, press and release the power key on the Parents Unit.
6. Video will appear on the Parents Unit's screen, meaning that the connection was successfully restored.
Possible Cause
• Baby was removed from crib and Nursery Unit was not switched OFF.
• Sensor Pad cord not connected properly to Nursery Unit.
• Sensor Pad is not in full contact with crib mattress, or crib mattress is not resting
on a completely flat or rigid surface.
• Baby is in a very deep sleep or has moved away from Sensor Pad, to the edge of the
crib.
• Nursery Unit is detecting movement when crib is being touched.
• Nursery Unit is detecting movement from outside the crib such as motorized
devices, strong drafts, etc...
• Sensitivity is set too high.
• Units are too far apart (The out of range alarm will beep).
• Batteries are low or improperly installed.
• AC adapters are not connected properly or electrical outlet is out of order.
• One of the units is not ON.
• AC adapters are not connected properly or electrical outlet is out of order.
• Nursery Unit is not ON.
• Units are too far apart.
• One or both units are placed near a large metal mass.
• One or both units are not in the upright position.
• Batteries are low.
• Parents Unit located near motorized devices, fluorescent lights, television, etc... • Rotate Parents Unit or move it away from source of interference.
• Units are too close to each other.
• The Parents Unit has been turned OFF.
• You may have accidentally pushed the power key and entered the energy
saving mode.
• Turn off the Nursery Unit.
• Verify the connection between the Sensor Pad and Nursery Unit. Unplug and re-
connect the cord.
• Make sure there is no bedding between mattress and Sensor Pad. Sensor Pad
must rest on a completely flat and rigid surface. Place a piece of 6 mm (1/4")
masonite board to cover the full size of the crib base.
• Make sure Sensor Pad is positioned as described under the Installation in the
Baby's room section. Sensitivity may need to be adjusted, refer to the Movement
section.
• Avoid contact with the crib when the monitor is ON.
• Place crib near a solid supporting wall to avoid Sensor Pad from detecting move-
ment from outside crib.
• You may need to decrease the sensitivity, refer to the section Testing your An-
gelcare® monitor and the Movement section.
• Bring Parents Unit closer to Nursery Unit.
• Check/replace batteries or recharge Parents Unit.
• Check connections or change to another electrical outlet.
• Ensure both units are ON.
• Check connections or change to another electrical outlet.
• Push and hold the left wing for 2 seconds to turn the Nursery Unit ON.
• Bring units closer together.
• Change the position of one or both units.
• Place units on a flat surface away from baby's reach.
• Replace the batteries or recharge Parents Unit .
• Move units farther apart (at least 3 meters/10 feet apart).
• Decrease volume on Parents Unit.
• Turn the Parents Unit ON by pushing and holding the power key
for 2 seconds.
• Press the power key again or touch the screen to display the video again.
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Solution