Salicru ILUEST NE Series User And Operating Manual page 7

2.- QUALITY AND STANDARD ASSURANCE.
2.1.- Management declaration.
Our target is the client's satisfaction, therefore this Management has decided to establish a Quality and Environmental policy, by
means of installation a Quality and Environmental Management System that becomes us capable to comply with the require-
ments demanded by the standard ISO 9001:2000 and ISO 14001:2004 and for our Clients and concerned Parts too.
Likewise, the SALICRU Management is committed with the development and improvement of the Quality and Environmental
Management System, through:
- The communication to all the company about the importance of satisfaction as in the client's requirements as in the legal
and regulations.
- The Quality and Environmental Policy diffusion and the fixation of the Quality and Environment targets.
- To carry out revisions by the Management.
- To provide the needed resources.
Management agent.
The Management has designated as management agent the person in charge about Quality and Environment department,
who with independence of other responsibilities, has the responsibility and authority: to assure that the processes of the quality
and environmental management system are established and maintained; to inform to the Management about the operating of
the quality and environmental management system, including the necessities for the improvement; and to promote the
knowledge of the client's requirements and environmental requirements at all the levels of the organization.
In the next PROCESS MAP is represented the interaction among all the processes of the Quality and Environmental System of
SALICRU:
CLIENTS
2.2.- Standard.
The ILUEST product is designed, manufactured and commercialised in accordance with the standard EN ISO 9001 of Quality
Assurance. The marking shows the conformity to the EEC Directives (which are mentioned between parenthesis) through
the application of the following standards:
CONTINUOUS IMPROVEMENT PROCESS / MANAGEMENT REVISION
QUALITY MANAGEMENT ENVIRONMENT MANAGEMENT
PROCESS
R&D PROCESS TECHNICAL OFFICE PROCESS
COMMERCIAL PROCESS MANUFACTURING PROCESS
INTERNAL LOGISTICS PROCESS
MAINTENANCE PROCESS
TRAINING PROCESS
- 7 -
PROCESS
CLIENTS:
- PRODUCT
- SERVICE